Michelle Critelli
Dallas,Ga
Summary
Dynamic Commercial Sales Manager with a proven track record at AutoZone, excelling in client relationship management and sales strategy development. Achieved consistent sales targets while mentoring teams to enhance performance. Skilled in market analysis and customer engagement, driving business growth and expanding market share through strategic initiatives and exceptional service.
Overview
18
18
years of professional experience
Work History
Commercial Sales Manager
AutoZone
04.2009 - Current
- Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
- Increased repeat business through consistent engagement with clients to gauge satisfaction and explore new sales prospects.
- Responded to customer feedback in professional and constructive way.
- Developed strategic initiatives based upon company objectives aimed at accelerating growth.
- Achieved sales targets consistently, demonstrating a strong commitment to company goals and objectives.
- Mentored junior sales staff to maximize revenues and employee satisfaction, boosting profit levels in Location.
- Provided exceptional customer service throughout the entire sales process, ensuring client satisfaction from initial contact through post-sale follow-up efforts.
- Conducted research to develop detailed business plans for commercial opportunities and expansion.
- Expanded market share through the identification of new business opportunities and partnerships.
- Motivated team to meet and exceed sales goals.
Front Desk Clerk
Extended Stay America
03.2007 - 04.2009
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
- Collected room deposits, fees, and payments.
- Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
- Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
Education
High School Diploma - Education
Delaware Valley
Pennsylvania 06.2003
Skills
- Market analysis
- Business planning
- Team motivation
- Sales performance tracking
- Prioritization
- Networking
- Time management
- Reliability
- Decision-making
- Relationship building
- Self motivation
- Product knowledge
Timeline
Commercial Sales Manager
AutoZone
04.2009 - Current
Front Desk Clerk
Extended Stay America
03.2007 - 04.2009
High School Diploma - Education
Delaware Valley
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