Michelle Dennis
Toccoa
Summary
Skilled Receiving Associate with experience in managing and organizing inventory. Strengths include keen attention to detail, ability to coordinate deliveries, and precise data entry skills. Demonstrated success in improving efficiency of receiving operations and reducing product damage through meticulous handling and storage practices.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Receiving Associate
The Home Depot Inc
Toccoa
03.2013 - Current
- Maintained records of all incoming products, including quantity received and location in warehouse.
- Assisted in cycle counts as required for maintaining accurate inventory levels.
- Unloaded trucks manually or using a hand truck or dolly when necessary.
- Organized backroom storage areas by item type in order to maximize space utilization.
- Verified accuracy of shipping documents such as bills of lading, packing lists and invoices.
- Inspected goods for damages or defects, reported issues to supervisor and resolved discrepancies with suppliers.
- Operated material handling equipment to move pallets of merchandise from receiving area to storage locations.
- Ensured compliance with safety regulations while working in the receiving area.
- Managed communication between vendors, transportation companies and internal departments concerning delivery status updates.
- Processed returns from customers ensuring that any refunds were properly credited back to their accounts.
- Received incoming shipments and verified contents against purchase orders, packing slips and invoices.
- Coached new staff preparing outgoing and receiving incoming shipments.
Customer Order Specialist
The Home Depot Inc
Toccoa
03.2013 - Current
- Collaborated with other departments to ensure timely delivery of customer orders.
- Resolved customer inquiries promptly and professionally.
- Followed-up with customers regarding order status updates.
- Provided product information to customers as requested.
- Assisted customers with returns, refunds, cancellations.
- Scheduled delivery dates based on lead times and customer needs.
- Created detailed purchase orders according to customer requirements.
- Supervised customer orders and delivered regular status updates.
- Obtained information regarding shipping dates and product availability by reaching out to vendors by phone and email.
- Utilized active listening and communication skills to engage customers and ascertain how to best provide assistance.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Gave customers quotes based on potential sales.
Customer Service Specialist
The Home Depot Inc
Toccoa
03.2013 - Current
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Performed data entry of customer orders into the company's order management system.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
- Answered incoming customer inquiries regarding product and service information.
- Responded to customer emails with accurate product and service information.
Head Cashier
The Home Depot Inc
Toccoa
03.2013 - Current
- Developed creative solutions for reducing costs associated with managing the cashier staff.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Reviewed financial reports on a weekly basis to ensure accuracy of store operations and compliance with company guidelines.
- Collaborated with the management team to determine appropriate staffing levels for peak hours.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
Bookkeeper
The Home Depot Inc
Toccoa
03.2013 - Current
- Reconciled intercompany accounts on a regular basis.
- Conducted monthly bank reconciliations.
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
Department Lead
Sam's Club
Daytona Beach
08.2006 - 11.2012
- Provided leadership, motivation, direction and support to team members in order to achieve individual success as well as team goals.
- Managed inventory levels by placing orders when necessary and monitoring stock levels throughout the year.
- Managed daily operations within budget constraints while ensuring quality standards were met.
- Resolved customer complaints in a timely manner by identifying root causes of issues.
- Conducted regular meetings with staff to review objectives, deadlines and progress towards goals.
- Monitored employee performance and provided feedback to ensure job expectations were met.
- Provided training and guidance to new employees on policies and procedures.
- Performed administrative duties such as scheduling shifts, approving time off requests.
- Managed effective stock rotation and inventory placement.
- Put together special displays and coached employees on latest promotions.
- Supervised and delegated tasks to departmental personnel during manager's absence and busy periods.
- Performed opening and closing duties as part of management team and handled cash management.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Education
Associate of Applied Science - Business Administration
Daytona State College
Daytona Beach, FL05-2005
Skills
- Inventory management
- Receiving procedures
- Shipping documentation
- Safety compliance
- Customer service
- Team leadership
- Problem solving
- Data entry
- Communication skills
- Time management
- Vendor coordination
- Returns processing
- Pallet jack use
- Labeling packages
- Palletizer safety
- Shipping procedures
- Loading and unloading
- Receiving reports
- Safety and compliance
- Package handling
- Freight claims processing
- Heavy lifting
- Skid building
- Shipping and receiving
- Hazardous materials handling
- Equipment maintenance
- Forklift operation
- Attention to detail
- Safety procedures
- Punctual and reliable
Accomplishments
- Diamond Award
- Dean's and President's List
Certification
- Forklift, Pacer, Ballymore and Electric Pallet Jack License
References
References available upon request.
Timeline
Receiving Associate
The Home Depot Inc
03.2013 - Current
Customer Order Specialist
The Home Depot Inc
03.2013 - Current
Customer Service Specialist
The Home Depot Inc
03.2013 - Current
Head Cashier
The Home Depot Inc
03.2013 - Current
Bookkeeper
The Home Depot Inc
03.2013 - Current
Department Lead
Sam's Club
08.2006 - 11.2012
Associate of Applied Science - Business Administration
Daytona State College
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Isaac GarciaIsaac Garcia
Store Manager at The Home Depot IncStore Manager at The Home Depot Inc
Suzanna CurtisSuzanna Curtis
Special Services Associate at The Home Depot IncSpecial Services Associate at The Home Depot Inc
Roy BuriRoy Buri
Sales Associate at The Home Depot IncSales Associate at The Home Depot Inc
Y'shua SilvisY'shua Silvis
Supervisor at STARBUCKS COFFEE COMPANYSupervisor at STARBUCKS COFFEE COMPANY