Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michelle Dickerson

Savannah

Overview

17
17
years of professional experience
1
1
Certification

Work History

General Manager

Krispy Kreme
Pooler
11.2016 - Current
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Administered employee discipline through verbal and written warnings.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Mobile Equipment Tech

Memorial University Medical Center
Savannah
06.2017 - 07.2025
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Delivered, picked up, and cleaned medical devices.
  • Stocked crash carts.

Shift Supervisor

City of Savannah Parking Services
Savannah
04.2008 - 09.2016
  • Created work schedules for staff while adhering to labor laws and budget constraints.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Investigated accidents or incidents occurring during shift hours.
  • Maintained accurate records of daily transactions and deposits.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Resolved customer complaints in a timely manner.
  • Enforced company policies fairly while maintaining an open door policy for staff concerns.
  • Resolved conflicts between staff members in a timely manner.
  • Conducted cash audits and garage inspections.
  • I wrote policies for monthly garage customers.
  • Maintained various spreadsheets.

Education

High School Diploma -

Savannah High School
Savannah, GA
06-2004

Some College (No Degree) -

St. Leo University
Savannah, GA

Skills

  • Inventory control
  • Staff recruitment
  • Customer service
  • Payroll administration
  • Employee training
  • Schedule creation
  • Communication skills
  • Staff supervision
  • Team player
  • Budget management

Certification

  • Bartending License

Timeline

Mobile Equipment Tech

Memorial University Medical Center
06.2017 - 07.2025

General Manager

Krispy Kreme
11.2016 - Current

Shift Supervisor

City of Savannah Parking Services
04.2008 - 09.2016

High School Diploma -

Savannah High School

Some College (No Degree) -

St. Leo University

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Michelle Dickerson