Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

MICHELLE GRAHAM

Fairburn

Summary

Detail-oriented and results-driven logistics professional with experience in international shipping, customs compliance, and freight documentation. Proven ability to manage all aspects of the international logistics process, from shipment coordination to final delivery. Adept at problem-solving, streamlining processes, and ensuring compliance with international trade regulations.

Overview

17
17
years of professional experience

Work History

Documentation Specialist

USA CARGO
01.2024 - Current
  • Managed all aspects of international logistics documentation, including shipment booking, coordination, and preparation of required documents.
  • Ensured compliance with international shipping regulations and customs procedures, minimizing delays and avoiding penalties.
  • Resolved logistics challenges related to documentation, ensuring timely delivery and minimizing supply chain disruptions.
  • Streamlined documentation processes, improving efficiency, accuracy, and overall productivity.

GLOBAL OPERATIONS ASSOCIATE

FLEXPORT
03.2019 - 10.2023
  • Managed international shipping and customs compliance for a multinational corporation, ensuring smooth and efficient movement of goods.
  • Led cross-functional teams to improve operational efficiency, reduce costs, and enhance overall service delivery.
  • Supported global procurement processes, including vendor relations, negotiation, and selection.
  • Developed and implemented quality control measures for product sourcing and international distribution.
  • Utilized data analysis and forecasting tools to optimize inventory management and international shipping schedules.
  • Collaborated with stakeholders to streamline distribution processes and meet critical deadlines.
  • Demonstrated proficiency in project management and problem-solving skills to address complex logistics challenges.

CUSTOMER EXPERIENCE MANAGER

50 FLOOR
03.2016 - 06.2019
  • Led a team of customer service representatives, ensuring timely and effective resolution of customer inquiries and issues.
  • Developed and implemented customer experience strategies to improve overall satisfaction scores and enhance customer loyalty.
  • Managed key customer accounts, handling inquiries, providing personalized service, and building strong relationships.
  • Collaborated with cross-functional teams to streamline processes, improve communication, and enhance customer interactions.
  • Utilized CRM systems to track customer interactions, analyze data, and identify areas for improvement.
  • Trained new customer service representatives on best practices, company policies, and customer service excellence.
  • Conducted regular customer satisfaction surveys to gather feedback, identify trends, and drive continuous improvement.
  • Resolved escalated customer complaints in a professional and efficient manner, ensuring customer satisfaction.

AUTOMATED LOGISTICAL SPECIALIST

Army National Guard Indiana
02.2008 - 12.2016
  • Managed inventory control and distribution operations for a large warehouse facility, ensuring efficient storage and retrieval of goods.
  • Coordinated shipments and logistics for international and domestic clients, ensuring timely and cost-effective delivery.
  • Implemented efficient tracking and reporting systems to monitor supply chain activities, identify potential issues, and improve visibility.
  • Performed quality assurance checks on incoming and outgoing shipments to verify accuracy, identify damage, and ensure compliance.
  • Collaborated with cross-functional teams to streamline transportation processes, optimize routes, and reduce transportation costs.
  • Trained new employees on logistics procedures, safety protocols, and best practices.
  • Resolved shipping discrepancies, delays, and other logistical challenges in a timely and efficient manner.
  • Maintained accurate records of inventory levels, transactions, and shipping activities.

HR COORDINATOR

31-INSULATION
02.2014 - 03.2016
  • Managed the full-cycle recruitment process for multiple departments, from sourcing candidates to onboarding new hires.
  • Developed and implemented training programs for new hires and existing employees to enhance skills and improve performance.
  • Conducted exit interviews to gather feedback, identify trends, and improve employee retention strategies.
  • Collaborated with hiring managers to create job descriptions, define candidate criteria, and streamline the hiring process.
  • Organized career fairs and networking events to attract top talent and build a strong employer brand.
  • Utilized HRIS systems to track employee data, generate reports, and manage HR-related tasks.
  • Administered benefits and payroll processes in compliance with company policies, procedures, and regulations.
  • Supported the HR team in conducting performance evaluations and implementing performance management initiatives.

Education

Bachelor of Science - Biology

Valdosta State University
Valdosta, GA
05-2010

Skills

    International shipping operations
    Customs brokerage
    Export/Import documentation
    Freight rate negotiation
    Shipment tracking & tracing
    Incoterms
    Regulatory compliance

    Supply chain management

    Logistics coordination

    Vendor management

    Inventory control

    Transportation management

    SAP (financial accounting & materials management)

    CRM systems

    HRIS

    Jira

Accomplishments

Reduced shipping costs by 15% by optimizing routes and negotiating better rates.

Timeline

Documentation Specialist

USA CARGO
01.2024 - Current

GLOBAL OPERATIONS ASSOCIATE

FLEXPORT
03.2019 - 10.2023

CUSTOMER EXPERIENCE MANAGER

50 FLOOR
03.2016 - 06.2019

HR COORDINATOR

31-INSULATION
02.2014 - 03.2016

AUTOMATED LOGISTICAL SPECIALIST

Army National Guard Indiana
02.2008 - 12.2016

Bachelor of Science - Biology

Valdosta State University

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MICHELLE GRAHAM