MICHELLE HARRIS
Augusta,GA
Summary
Personable and goal-oriented professional with a proven track record in building strong relationships and understanding client needs. Possesses foundational knowledge of lead generation and CRM systems, complemented by exceptional communication and organizational skills. Demonstrated success in fast-paced sales environments, consistently excelling in client relationship management and achieving targets
Overview
4
4
years of professional experience
Work History
Sales Development Representative
Greenhouse Software
06.2024 - Current
- Drive top-of-funnel pipeline by identifying hiring pain points and offering strategic product alignment
- Build rapport with HR leaders and decision-makers at SMB, mid-market, and ENT companies, qualifying opportunities and supporting Account Executives
- Conducted in-depth market research to identify new sales opportunities.
- Developed and executed targeted outreach strategies to engage potential clients.
- Regularly exceed outreach KPIs and contribute to team success through idea-sharing and process refinement
- Collaborate with Marketing, Product, and AM teams to align messaging with market needs and customer feedback
- Managed CRM system to track leads and sales activities efficiently.
- Trained and mentored junior sales representatives on best practices.
- Exceeded quarterly quotas consistently by proactively managing pipeline and maintaining a disciplined approach to prospecting efforts.
- Leveraged social media platforms strategically to identify key decision-makers in target organizations more efficiently.
- Increased sales pipeline by identifying high-potential prospects and conducting effective outreach campaigns.
- Demonstrated adaptability during challenging market conditions by pivoting sales strategy and pursuing new verticals, maintaining consistent performance.
- Managed approx. 50 personalized emails & 60 outgoing calls per day to generate sales opportunities.
Assistant Branch Manager
Enterprise Holdings
09.2022 - 06.2024
- Managed daily operations and coached a team of 10+, boosting customer satisfaction scores and employee engagement
- Streamlined workflows that reduced customer wait times by 30% and contributed to year-over-year revenue growth
- Led team meetings, budget planning, and performance reviews to ensure alignment with corporate goals
- Fostered a service-first culture that elevated the brand’s reputation across multiple locations
Outside Sales Representative
Safe Haven Security
01.2022 - 10.2022
- Consistently exceeded quota by building value-driven relationships with new and existing customers
- Developed personalized sales strategies and closed deals through sharing effective product knowledge and needs assessments
- Leveraged CRM tools to optimize outreach and identify upsell opportunities
- Managed approx. 40 leads per day to generate sales opportunities
Education
Bachelor's Degree - Business Administration, Marketing
Georgia Southern University
Statesboro, GA01.2021
Associate of Science - General Studies, Business Administration
Georgia Military College
Milledgeville, GA01.2018
Skills
- Salesforce / SalesLoft proficiency
- Account prospecting
- Sales team collaboration
- Analytical thinking
- Adaptability and flexibility
- ZoomInfo / LeadIQ
- CRM Management
- Pipeline & Forecast Management
- Strategic Account Planning
- Upselling
- Retention Strategy
- Cross-functional Collaboration
- Verbal & Written Communication
- Negotiation
- Growth Mindset
- Problem Solving
- Cold calling
- Goal-oriented mindset
- Customer relationship building
- Lead qualification
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Constantly achieved sales quota by successfully generating a strong pipeline with accuracy and efficiency.
Timeline
Sales Development Representative
Greenhouse Software
06.2024 - Current
Assistant Branch Manager
Enterprise Holdings
09.2022 - 06.2024
Outside Sales Representative
Safe Haven Security
01.2022 - 10.2022
Bachelor's Degree - Business Administration, Marketing
Georgia Southern University
Associate of Science - General Studies, Business Administration
Georgia Military College
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