Michelle Her
Bethlehem
Summary
Dynamic and results-oriented professional with a diverse background spanning retail, hospitality, warehousing, and IT support. Excelled in team collaboration and problem-solving at companies like HomeGoods, enhancing store performance and customer satisfaction. Clear communication, adept at driving efficiency and fostering positive work environments. Proven track record of improving service delivery and streamlining operations.
Overview
6
6
years of professional experience
Work History
Merchandise Associate
HomeGoods
11.2024 - 01.2025
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
- Built end caps and aisle displays to highlight products and support latest promotions.
- Collaborated with store management to develop strategic plans for merchandise placement and promotion.
- Inspected merchandise for quality and arranged proper display location on floor.
- Verified products appeared at correct locations in proper quantities.
- Organized store merchandise racks by size, style, and color.
Restaurant Worker
Sally's Kitchen Thai & Lao Food
06.2023 - 04.2024
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
- Maintained health code standards throughout the restaurant by adhering to proper sanitation practices in all areas.
- Greeted customers at front counter to answer questions and input meal orders into POS system.
- Resolved customer complaints professionally and efficiently, resulting in higher customer retention rates.
- Stocked condiments, filled specialty machines with drink mixes and prepped fryer items to prepare for peak hours.
- Discussed menu items with customers and suggested promotional items to increase sales.
- Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
Warehouse Worker
Carter's Distribution Center
12.2020 - 02.2021
- Consistently lifted materials weighing as much as 40 pounds.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
- Helped train new employees in safe practices and warehouse procedures.
- Safely fold and bag clothing then place it in an organized packaging manner back for shipment.
IT Support Intern
Genesys Works
08.2018 - 08.2019
- Maintained organization in managing multiple tasks concurrently while prioritizing urgent requests effectively.
- Supported staff training initiatives by creating informative materials and conducting workshops on effective support techniques.
- Provided exceptional service with prompt responses to phone calls, emails, and chat messages from clients seeking assistance.
- Collaborated with team members to provide comprehensive solutions to client inquiries.
- Showcased versatility in adapting quickly to new software tools introduced into the work environment as part of continuous improvement efforts.
- Improved customer satisfaction by efficiently addressing and resolving support issues.
- Troubleshot and diagnosed issues with software and peripheral areas.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Create necessary shipment labels for other locations to prevent end-user's work environment.
- Assist department's PC/Laptop and peripherals to their new cubicle locations within a timely manner.
- Book meetings for 1:1 occasions when necessary.
Education
High School Diploma -
Harding Senior High School
Saint Paul, MN06-2019
Skills
- Retail experience
- Store organization
- Cash management
- Planogram execution
- Store recovery
- Merchandise labeling
- Retail
- Team collaboration
- Problem-solving
- Critical thinking
- Clear communication
- Customer service
- 50-55 WPM
- Customer Support
- IT Software
- Microsoft Excel
Languages
English
Professional Working
Timeline
Merchandise Associate
HomeGoods
11.2024 - 01.2025
Restaurant Worker
Sally's Kitchen Thai & Lao Food
06.2023 - 04.2024
Warehouse Worker
Carter's Distribution Center
12.2020 - 02.2021
IT Support Intern
Genesys Works
08.2018 - 08.2019
High School Diploma -
Harding Senior High School
Similar Profiles
ALEXIS PEREZALEXIS PEREZ
Store Associate at HomeGoodsStore Associate at HomeGoods
Kamora GibsonKamora Gibson
Merchandise Associate at HomeGoodsMerchandise Associate at HomeGoods
Emily WyerEmily Wyer
Associate at HomeGoodsAssociate at HomeGoods