Michelle Mergenthaler
Hampton,GA
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
19
19
years of professional experience
Work History
Connections and Creative Director
Trinity Chapel
06.2024 - 12.2024
- Elevated company reputation for ten years through consistent delivery of high-quality creative content.
- Monitored industry trends to keep creative materials fresh and engaging.
- Built strong relationships with clients, leading to long-term partnerships and repeat business opportunities.
- Developed high-impact creative trailers and promotional content for company campaigns from concept to completion.
- Managed campaigns with specific focuses in order to meet customer needs and creative visions.
Administrative Assistant and Events Coordinator
Trinity Chapel
03.2017 - 06.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Customer Service Staff Representative
Publix
05.2006 - 03.2017
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
Education
Master of Business Administration - Finance
Purdue Global University
Indianapolis, IN12-2025
Bachelor of Fine Arts -
American Intercontinental University
Atlanta, GA05.2012
Skills
- Creative team leadership
- Strategic thinking
- Visual storytelling
- Customer service
- Deadline oriented
- Active listening
- Critical thinking
- Video editing
- Data entry
- Problem resolution
- Key stakeholder relationship building
Languages
French
Full Professional
Timeline
Connections and Creative Director
Trinity Chapel
06.2024 - 12.2024
Administrative Assistant and Events Coordinator
Trinity Chapel
03.2017 - 06.2024
Customer Service Staff Representative
Publix
05.2006 - 03.2017
Master of Business Administration - Finance
Purdue Global University
Bachelor of Fine Arts -
American Intercontinental University
Similar Profiles
Madanga FelixMadanga Felix
Pastoral Intern at Trinity Chapel RuiruPastoral Intern at Trinity Chapel Ruiru
Kyle WrightKyle Wright
Funeral Services Professional at Trinity Chapel Funeral Home & Stinson Funeral HomeFuneral Services Professional at Trinity Chapel Funeral Home & Stinson Funeral Home
Jennifer CraverJennifer Craver
Youth Leader- Middle School Girls at Trinity Chapel Bible ChurchYouth Leader- Middle School Girls at Trinity Chapel Bible Church