Michelle Morales
Atlanta
Summary
Exhibited strong work ethic and adaptability, fostering exceptional interpersonal relationships in diverse environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Service Coordinator
Emory Orthopedics And Spine Center
10.2024 - Current
- Coordinated patient scheduling to optimize clinic workflow and reduce wait times.
- Facilitated communication between patients and medical staff, ensuring clarity in treatment plans.
- Managed electronic health records, ensuring accuracy and compliance with regulatory standards.
- Implemented patient feedback systems, enhancing service delivery and satisfaction rates.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Collected patient co-pay and issued receipt to confirm payment.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Assisted in increasing patient retention rates by conducting follow-up calls for appointment reminders and satisfaction surveys.
Patient Care Coordinator
VCA Alexandria Animal Hospital
12.2023 - 05.2024
- Checked in clients and patients, and provided them with needed paperwork for the appointment
- Answered phone calls and assist the patient on the call
- Helped translate for clients who English is not their primary language
- Called clients to confirm, reschedule or cancel
- Checked out clients and patients, and provided them with the next available appointment
- Made sure everything is restocked for the next day
- Inform vets and veterinary assistants when patients and clients arrived to office
- Filled prescriptions for clients and their pets
- Called in prescriptions to client's desired pharmacy
- Called other veterinarian offices to get medical records for mutual patients
- Distributed referral letters to doctors.
Orthodontic Front Desk
Adventure Dental & Orthodontics
07.2023 - 12.2023
- Checked in patients and provided them with needed paperwork for the appointment
- Answered phone calls and assist the patient on the call
- Helped translate for patients who English is not their primary language
- Called patients to confirm, reschedule or cancel appointments
- Verified insurance before the appointments and made the patient aware if the insurance is inactive
- Submitted HLD (Handicapping Labio-Lingual Deviation) form to insurance and let the patient know if they got approved for braces
- Checked out patients and provided them with the next available appointment
- Made sure everything is restocked for the next day.
Patient Service Coordinator
Emory Orthopedics and Spine
01.2023 - 07.2023
- Checked in patients, handled confidential paperwork and communicate with patients what is needed
- Assisted with transporting patients to designated area
- Ensured high standards of patient satisfaction and patient care by exceeding patient in customer service
- Answered phone calls and assist patient on the call
- Communicate with provider's team to inform them if patient reschedules or is late to their appointment
- Restocked everything at the end of the day to ensure we are set up for the next day
- Charged no-shows from the past weeks
- Communicate with financial counselors and had patients go see them if something was wrong with insurance.
Server/Bartender
Grub Burger Bar
08.2020 - 07.2023
- Worked quickly, communicated with other staff and looking for better ways of completing tasks to improve productivity
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment
- Trained new staff in bussing and cleaning procedures
- Monitored security and handled incidents calmly
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfactions and repeat business
- Assisted with moving tables, chairs, and other restaurant service equipment within dining rooms
- Performed opening and closing duties, printing sales reports, setting up for incoming shift and preparing cash drawers
- Kept bar presentable and well-stocked to meet customer needs.
Education
Bachelor's degree in Spanish -
Agnes Scott College
Atlanta, GA05-2022
Skills
- Bartending
- Serving Experience
- Restaurant Experience
- Filing
- Assistant Manager Experience
- Spanish
- Research
- Food Safety
- Upselling
- Busser
- Food Service
- Insurance Verification
- POS
- Medical Records
- Food Preparation
- Restaurant Management
- Medical Scheduling
- Kitchen Experience
- Time management
- Phone etiquette
- Organizational skills
Certification
- Bartender License
- Food Handler Certification
- CPR Certification
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Coordinator
Emory Orthopedics And Spine Center
10.2024 - Current
Patient Care Coordinator
VCA Alexandria Animal Hospital
12.2023 - 05.2024
Orthodontic Front Desk
Adventure Dental & Orthodontics
07.2023 - 12.2023
Patient Service Coordinator
Emory Orthopedics and Spine
01.2023 - 07.2023
Server/Bartender
Grub Burger Bar
08.2020 - 07.2023
Bachelor's degree in Spanish -
Agnes Scott College