Michelle O'Dillon
Juliette,GA
Summary
Hardworking receptionist offering familiarity with E-Clinical Works and Microsoft Office. Passionate about business success and talented at supporting company staff, office personnel and patient needs. Experienced in fast-paced office environments, strong patient relation skills, extremely organized, and passionate about patient care.
Proficient multi-tasker with ability to manage multi-line phone system, records maintenance and high-volume business inquiries. Confident in being a great addition to the team.
Overview
15
15
years of professional experience
Work History
Receptionist
Central Georgia Physicians
07.2015 - Current
- Takes accurate messages for staff and management to facilitate open and speedy communication.
- Greets incoming patients with professional approach and provides friendly, knowledgeable assistance.
- Schedules appointments based on Doctor’s availability.
- Responds to telephone encounters from patients and Doctors and delivers information to inform and educate callers.
- Responsible for checking apatients in and out for their appointments. Responsible for sending and receiving referrals to other Doctors offices, and following up on status' to ensure patient's have been scheduled.
- Answers telephones using multi-line telephone system, and directs calls to appropriate staff members.
- Eight years of experience with E-Clinical Works, and slight experience with EPIC.
- Responsible for scheduling diagnostic procedures. Experience in disbursing medical records to appropriate physician and staff.
- Responsible for notarizing Disabled Parking Affidavits, and other medical related documents.
- Observes HIPPA guidelines at all times.
- Responsible for pre-certifications for insurance purposes and various types of medical procedures.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responsible for assisting with onboarding new patient and securing paperwork completion.
- Responsible for collecting co- payments, processed transactions and updated relevant records.
Server/Bartender/Host/ Head Wait
Bonefish Grill
03.2008 - 07.2015
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Recorded orders and partnered with team members to efficiently serve food and beverages.
- Responsible for answering phones, and making reservations
- Responsible for collecting money at end of night for nightly deposit
- Responsible for handling money
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Front of House Training Coordinator
- Waited on 20-30 tables a night
Education
High School Diploma -
First Presbyterian Day School
Macon, GA05.2005
Some College (No Degree) - Early Childhood Education
Middle Georgia State University
Macon, GASkills
- Front Desk Operations
- Notary Public
- Efficient and accurate
- Typing and Filing
- Medical Billing and Coding
- Record keeping and bookkeeping
- Referral Tracking
- Patient Scheduling
- Organization and efficiency
- Multi-line telephone skills
- Office equipment operations
- 55 WPM typing speed
- Professional and polished presentation
- Multitasking and prioritization
- Data entry
- Slight knowledge of coding and billing
- Familiar with CPT and ICD-10 codes
Timeline
Receptionist
Central Georgia Physicians
07.2015 - Current
Server/Bartender/Host/ Head Wait
Bonefish Grill
03.2008 - 07.2015
High School Diploma -
First Presbyterian Day School
Some College (No Degree) - Early Childhood Education
Middle Georgia State University
Similar Profiles
Cara HendersonCara Henderson
LPN at Northeast Georgia Physicians GroupLPN at Northeast Georgia Physicians Group
Sarah HughsSarah Hughs
Emergency Room Registered Nurse at Northeast Georgia Physicians GroupEmergency Room Registered Nurse at Northeast Georgia Physicians Group
Katrina GentryKatrina Gentry
AR Representative at Northeast Georgia Physicians GroupAR Representative at Northeast Georgia Physicians Group