Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Palacio

Dalton,GA

Summary

Dynamic and detail-oriented Clinical Medical Assistant with a proven track record at Immanuel Women Center, excelling in patient care and insurance billing procedures. Recognized for exceptional customer service and adept at multitasking, ensuring efficient patient scheduling and accurate medical records maintenance. Committed to enhancing patient outcomes through compassionate support and effective communication.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

MD Live
02.2023 - 03.2024
  • Met customer call guidelines for service levels, handle time and productivity.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

ER Registration

Hamilton Medical Center
05.2014 - 11.2015
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Worked well in a team setting, providing support and guidance.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted in patient admission process based on federal and state laws.
  • Verified insurance information, collected payment or co-payment for services and created record of visit for future billing.
  • Confirmed all insurance benefits met standards of admissions as dictated by policy.
  • Collected information, forms and signatures from patients or family members to create efficient admissions experience.
  • Safeguarded patient data in compliance with HIPAA
  • Obtained payments from patients and scanned identification and insurance cards.
  • Performed various administrative tasks by filing, copying and faxing documents.

Clinical Medical Assistant

Immanuel Women Center
08.2009 - 05.2014
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Schedule appointments for doctor visits and procedures.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Registered patients and completed associated paperwork for accurate records.
  • Answered phone calls and messages for medical facility, scheduling appointments, and handling patient inquiries.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Processed medical insurance claims and payments.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Performed various administrative tasks by filing, copying and faxing documents.

Clinical Medical Assistant

Immanuel Women Center
02.2007 - 03.2009
  • Prepared and administered medications to alleviate patient symptoms.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Taught patients about medications, procedures, and care plan instructions.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Education

GED -

Dalton State College
Dalton, GA
06-1994

Certificate - Clinical Medical Assistant

San Joaquin Valley College
Visalia, CA
02-2007

Skills

  • Computer proficiency
  • Payment processing
  • Payment collection and processing
  • Insurance billing procedures
  • Patient referrals
  • Medical procedures
  • Patient scheduling
  • Multitasking and organization
  • Co-pay collection
  • Patient charting
  • Medical records maintenance
  • Patient assessments and care
  • OSHA compliance
  • Medical records confidentiality

Timeline

Customer Service Representative

MD Live
02.2023 - 03.2024

ER Registration

Hamilton Medical Center
05.2014 - 11.2015

Clinical Medical Assistant

Immanuel Women Center
08.2009 - 05.2014

Clinical Medical Assistant

Immanuel Women Center
02.2007 - 03.2009

GED -

Dalton State College

Certificate - Clinical Medical Assistant

San Joaquin Valley College

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Michelle Palacio