Michelle Roebuck
Dalton
Summary
Dynamic Chiropractic Assistant with proven expertise at True Life Chiropractic in patient care coordination and appointment scheduling. Recognized for enhancing patient satisfaction through effective communication and meticulous data entry. Skilled in insurance verification and maintaining compliance with HIPAA regulations, fostering a welcoming environment that promotes trust and long-term relationships.
Overview
18
18
years of professional experience
Work History
Chiropractic Assistant
True Life Chiropractic
Fort Oglethorpe, GA
06.2023 - Current
- Assisted patients with intake procedures and appointment scheduling.
- Maintained cleanliness and organization of treatment areas and equipment.
- Monitored patient progress and documented outcomes in electronic health records.
- Provided administrative support by managing phone calls and patient inquiries.
- Ensured compliance with safety protocols and clinic policies during treatments.
- Participated in team meetings to discuss patient care strategies and improvements.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Input patient data into computer system using Software and checked information for accuracy.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
Data Entry Clerk
Gold Bond
Hixson, TN
06.2013 - 03.2021
- Processed high volumes of data entries with accuracy and attention to detail.
- Utilized advanced spreadsheet tools to maintain organized records of information.
- Collaborated with team members to streamline data entry procedures for efficiency.
- Conducted regular audits on data sets to ensure consistency and reliability.
- Trained new employees on data entry protocols and software usage.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Verified accuracy of data entered into system to produce error-free reports.
Cashier/ Deli Associate
Food Lion
Ringgold, GA
02.2008 - 06.2013
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with inquiries, enhancing service experience and satisfaction.
- Maintained cleanliness and organization of checkout area to ensure efficiency.
- Trained new cashiers on system operations and customer service techniques.
- Managed cash drawer, ensuring balanced transactions at shift end.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Ringgold High School
Ringgold05.2005
Skills
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Scheduling appointments management
- Insurance verification
- Data entry efficiency
- Patient flow management
- Patient care coordination
- Patient care
- Payment collection
- Professionalism and ethics
- Effective written and verbal communication
- X-ray development
- Patient education
- Insurance billing
- Time management mastery
- Patient information maintenance
- Flexibility and adaptability
- Data entry
- Clear communication
- Patient support
Timeline
Chiropractic Assistant
True Life Chiropractic
06.2023 - Current
Data Entry Clerk
Gold Bond
06.2013 - 03.2021
Cashier/ Deli Associate
Food Lion
02.2008 - 06.2013
High School Diploma -
Ringgold High School