Michelle Russell-Anania
Columbus
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
31
31
years of professional experience
Work History
Sales Associate
Hudson News
04.2024 - 02.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
GAS STATION ATTENDANT
Texaco
08.2023 - 04.2024
- Customer Service
- Teamwork and Collaboration
- Promotional Display Setup
- Problem-Solving
- Punctual and Reliable
- Flexible Schedule
- Basic Housekeeping
- Inventory Counts
- Payment Processing
- Age Verification
- Propane Sales
- POS System Operation
- Cash Handling
- Equipment Troubleshooting
- Effective Communication Abilities
- Customer Service Excellence
- Reliability and Punctuality
- Multitasking Capabilities
- Computer Literacy
- Self-Motivation and Initiative
- Cash Handling Expertise
- Basic Math Competency
- Patience and Empathy
- Cleanliness and Hygiene
- Valid Driver's License
- Multitasking
- Decision-Making
- Operated cash register and card machines to process customer transactions
- Verified age of customers purchasing alcohol or cigarettes
- Practiced effective time management techniques to complete assigned duties quickly
- Completed routine cleaning and upkeep of fuel station
- Performed cash deposit, verification, documentation and control procedures
- Provided exceptional customer service by greeting customers, answering their questions, and offering assistance
- Sold deli sandwiches, hot dogs, and other prepared food
- Gained experience in cashiering and customer service while working as a Gas Station Attendant
DELIVERY DRIVER
Chinese Restaurant
07.2022 - 03.2024
- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity
- Checked delivery addresses and verified correct package delivery
- Managed multiple tasks simultaneously while delivering goods within specified time frames
- Utilized GPS systems to accurately navigate routes while adhering to scheduled delivery times
- Developed strong relationships with customers by providing friendly service and responding to inquiries promptly
- Obeyed traffic laws and followed established traffic and transportation procedures
- Demonstrated strong organizational skills by managing multiple client orders simultaneously
- Received work assignments from order system to fill orders
- Maintained positive working relationships with customers, team members, and leadership
- Utilized selection process for products within store and bagged products following bagging standards
- Resolved customer complaints quickly by contacting leadership
- Assisted with collection, loading, and acceptance of payment for pick-up and delivery orders
- Coordinated purchasing and delivery of items to customers
- Assisted in stocking shelves according to inventory levels
- Maintained clean driving record and obeyed traffic laws and regulations
- Provided excellent customer service throughout delivery process
PERSONAL SHOPPER FOR RETAIL STORE
Wal-mart
03.2019 - 07.2022
- Exhibited strong organizational skills to ensure shelves were stocked with merchandise properly
- Monitored video surveillance systems regularly throughout shift hours
- Managed inventory levels by restocking items as needed throughout the day
- Adapted quickly to changing environments while maintaining composure under pressure
- Dispensed lottery tickets according to established procedures
- Demonstrated excellent communication skills when interacting with customers and coworkers
- Mastered the ability to accurately handle money transactions and provide change for customers
- Collected payments from customers, making change or charging purchases to credit cards
- Enforced store policies consistently and fairly while serving customers courteously
- Developed proficiency in operating a Point of Sale system
- Demonstrated attention to detail when verifying invoices against purchase orders
- Called police to report suspicious activity in and around gas station
DETENTION DEPUTY
Pinellas County Sheriff
06.2013 - 09.2018
- Maintained a clean driving record with no violations or citations on file
- Responded quickly and calmly during emergency situations such as fights or riots
- Monitored video cameras throughout the facility ensuring that all activities are being recorded properly
- Provided guidance and mentorship to new staff members regarding policies, procedures and protocols related to detainee management
- Performed searches of cells, visitors and personnel for contraband or prohibited items
- Organized paperwork associated with arrestees including intake forms, release documents
- Attended training sessions related to correctional services keeping up-to-date on best practices
- Assisted in the transportation of prisoners from one location to another using appropriate security measures
- Demonstrated ability to maintain order and control in a detention facility while providing safety for inmates, staff and visitors
- Adhered strictly to all safety standards while operating vehicles transporting detainees
- Utilized effective problem-solving strategies to de-escalate potentially volatile situations involving inmates
- Maintained surveillance of inmates to ensure compliance with rules, regulations and procedures
- Conducted investigations into inmate disturbances, abuse and other incidents occurring within the facility
- Developed positive relationships with inmates by listening to their concerns and addressing them appropriately
- Enforced disciplinary action when necessary according to established guidelines
- Prepared detailed reports documenting all incidents involving inmates or staff members accurately
FINGERPRINT TECHNICIAN
Pinellas County Sheriff
06.2008 - 09.2013
- Analyzed latent prints using sophisticated software programs such as AFIS or IAFIS
- Communicated effectively with colleagues regarding progress made on assigned tasks
- Performed detailed analysis of fingerprints and other biometric data to produce accurate results
- Prepared detailed reports summarizing findings obtained from analyzing fingerprints or other forms of biometrics
- Utilized advanced imaging technology to capture high-quality prints quickly and accurately
- Provided technical support to law enforcement personnel during investigations involving identification through fingerprinting techniques
- Maintained and updated fingerprint databases to ensure accuracy and completeness of records
- Responded to inquiries regarding criminal history records and other related information
CONTROL ROOM OPERATOR
Pinellas County Sheriff
09.2006 - 06.2008
PHARMACY TECHNICIAN
Albertsons
01.1994 - 06.2008
- Responded to legitimate questions, concerns, and requests
- Served meals, distributed commissary items, and dispensed prescribed medication to prisoners
- Monitored inmate conduct in alignment with established policies and regulations
- Leveraged training to apply weapons, handcuffs, and physical force for maintaining order
- Inspected mail for presence of contraband
- Conducted periodic inspections in compliance with fire, safety, and sanitation guidelines
- Assigned duties to inmates, provided instructions as needed
- Coordinated inmate schedules for work assignments and counseling appointments
STORE SUPERVISOR
Bealls Outlet
08.2005 - 09.2006
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
Education
CERTIFICATION IN DETENTION DEPUTY -
St Pete College
St Pete, Florida09.2013
ASSOCIATE DEGREE - CRIMINOLOGY
St Pete College
Seminole, Fl06.2003
Skills
- ID Verification
- Customer Service
- Teamwork and Collaboration
- Promotional Display Setup
- Problem-Solving
- Punctual and Reliable
- Flexible Schedule
- Basic Housekeeping
- Inventory Counts
- Payment Processing
- Age Verification
- Propane Sales
- POS System Operation
- Cash Handling
- Equipment Troubleshooting
- POS Systems
- Effective Communication Abilities
- Customer Service Excellence
- Reliability and Punctuality
- Multitasking Capabilities
- Computer Literacy
- Self-Motivation and Initiative
- Cash Handling Expertise
- Basic Math Competency
- Patience and Empathy
- Cleanliness and Hygiene
- Valid Driver's License
- Multitasking
- Decision-Making
- Problem-solving skills
- Time management
- Multi-tasking strength
Timeline
Sales Associate
Hudson News
04.2024 - 02.2025
GAS STATION ATTENDANT
Texaco
08.2023 - 04.2024
DELIVERY DRIVER
Chinese Restaurant
07.2022 - 03.2024
PERSONAL SHOPPER FOR RETAIL STORE
Wal-mart
03.2019 - 07.2022
DETENTION DEPUTY
Pinellas County Sheriff
06.2013 - 09.2018
FINGERPRINT TECHNICIAN
Pinellas County Sheriff
06.2008 - 09.2013
CONTROL ROOM OPERATOR
Pinellas County Sheriff
09.2006 - 06.2008
STORE SUPERVISOR
Bealls Outlet
08.2005 - 09.2006
PHARMACY TECHNICIAN
Albertsons
01.1994 - 06.2008
ASSOCIATE DEGREE - CRIMINOLOGY
St Pete College
CERTIFICATION IN DETENTION DEPUTY -
St Pete College
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