Michelle Scott
Executive Administrative Assistant
Cumming
Summary
Professional administrative professional with track record in supporting executive leadership. Proven ability to handle confidential information and manage executive schedules effectively. Focused on fostering team collaboration and meeting dynamic business needs through exceptional communication and organizational skills.
Overview
33
33
years of professional experience
1993
1993
years of post-secondary education
Work History
Billing Specialist
NTH DEGREE INC
11.2023 - Current
- Review and send invoices and credit memos to Clients
- Reconcile monthly spreadsheets
- Communicate with Sales regarding work orders, etc.
- Post cash from client's Credit Cards, Lockbox or ACH
- Process quarterly rebates for specific clients
Operations Manager
MPH VENTURES, LLC
05.2023 - 10.2023
- Company Overview: Project Lean Nation, Burn Boot Camp
- Managed day-to-day operations for company's franchises
- On-boarded new employees, including paperwork, payroll documents
- Processed payroll for weekly and bi-weekly pay periods
- Published weekly work schedule for retail employees
- Renewed business licenses, pay property taxes, fees, etc.
- Processed AP for vendors and suppliers to ensure timely payment
- Project Lean Nation, Burn Boot Camp
Executive Assistant
VERIZON COMMUNICATIONS, INC
06.2018 - 03.2023
- Fully supported three Directors and their teams
- Coordinated all travel and logistics for executives
- Managed multiple calendars and meetings with high level executives
- Helped meet and maintain departmental budgets
- Managed multiple executive's travel expenses
- Scheduled and updated all staff meetings, Ops Review schedules, planning sessions, Kickoff's and reporting deadlines
- Managed and created multiple deck presentations each month
- EUS / Desktop support to executives and team members
- Ensured all assignments, projects, goals and deadlines were met in a timely manner
- Processed ongoing requisitions and purchase orders with Procurement and Sourcing
- Department support and contact for office supplies, space and equipment
- Drove V-Team Culture by having team lunches, celebrations, etc.
Service Manager
SCHEDULING INSTITUTE
03.2017 - 02.2018
- Company Overview: Call Tracker
- On-boarded new clients by training them on the product
- Set expectations and best practices for product
- Retained clients by giving an exceptional level of service
- Built and nurtured relationships with clients, earning trust and loyalty
- End-user support through troubleshooting and resolving issues with phone lines and web portal access
- Primary contact for data analytics of product
- Achieved monthly metrics-based results (scorecard)
- Call Tracker
Executive Assistant
SCHEDULING INSTITUTE
07.2016 - 03.2017
- Fully supported Chief Operations Officer
- Worked closely with the COO on numerous projects and initiatives
- Implemented processes and procedures for various cross-functional teams
- Managed the migration, implementation and transition of Vonage VoIP Phone System
- Primary Contact for Technical Support, data analytics and web portals
Client Service Advisor
SCHEDULING INSTITUTE
10.2015 - 07.2016
- Call Center phone agent closing at least 80% of questions, requests or concerns and escalated 20% or less with efficiency and enthusiasm
- Consistently missed less than 1% of incoming calls, avg. 75-100 calls a day
- Achieved monthly and quarterly sales goals
Project Manager
TURNER BROADCASTING SYSTEMS, INC
01.2003 - 03.2015
- Company Overview: Cartoon Network LATAM Sponsorships & Promotions
- Managed project groups, leading cross-functional meetings and helping with the overall success of projects to deliver on time and within or under budget
- Managed and planned annual network calendar including project stunts with elaborate network presentations for Ad Sales to pre-sell to top clients during their Roadshow/Upfront seasons
- Planned and executed Sales Kit for Affiliate Marketing and Sales in LATAM
- Provided support for Sponsorships and Promotions on a creative, production and general level with all sales-related request
- Collaborated with multiple network departments including creative producers, marketing managers, website/digital media designers, copywriters/translators, operations and other network teams
- Integrated network initiatives and stunts for Cartoon Network and Boomerang LATAM
- Organized, facilitated and launched Carrera Cartoon's online registration website which grew in participation by 50%
- Organized, facilitated and launched online and on-air contests for cable operators and sales such as Teen Choice Awards and Wonka
- Facilitated communication with project team, including creative approval, third parties, legal, copywriting, and accounting. Moved projects through the established production process to meet deadlines
- Fostered relationships with US contacts to gather online assets
- Cartoon Network LATAM Sponsorships & Promotions
Executive Administrative Assistant
TURNER BROADCASTING SYSTEMS, INC
07.1997 - 01.2003
- Fully supported General Manager/Sr. Vice President
- Event and meeting coordinator for department
- Department contact for accounting division
- Reconciled GL, P&L for department
- Prepared and updated capital budget and forecasts for department
Enrollment Services Specialist
GEORGIA INSTITUTE OF TECHNOLOGY
06.1992 - 07.1997
- Receptionist and initial contact for Undergraduate Admission
- Tour Guide supervisor and coordinator- -Recruited and trained tour guides for Undergraduate Information Session/Tour -Planned and directed group meetings and reward parties -Increased volunteer participation 70%
- Coordinated and executed annual 'Run for Success' 5k run at Georgia Tech - Received donations with local and national sponsors -Grew runner participation from 300 to over 600 in one year with sponsorship growth in the second year -Raised over $10k toward scholarships to Georgia Tech
Education
High School Diploma -
CREEKSIDE HIGHSCHOOL
Fairburn, GASkills
- Executive Support
- Utmost Discretion/Confidential
- Positive, Can-do Attitude
- Customer/Client Centric
- Quick Starter and Fast Learner
- Critical/"Outside the Box" Thinker
- G-Suite Proficient
- Technical/End-User Support
- Microsoft Office Proficient
- PeopleSoft/SAP Concur
- Special Event Planning
- Project Management
- Invoice Processing
- Problem-solving
- Data Entry Proficiency
Timeline
Billing Specialist
NTH DEGREE INC
11.2023 - Current
Operations Manager
MPH VENTURES, LLC
05.2023 - 10.2023
Executive Assistant
VERIZON COMMUNICATIONS, INC
06.2018 - 03.2023
Service Manager
SCHEDULING INSTITUTE
03.2017 - 02.2018
Executive Assistant
SCHEDULING INSTITUTE
07.2016 - 03.2017
Client Service Advisor
SCHEDULING INSTITUTE
10.2015 - 07.2016
Project Manager
TURNER BROADCASTING SYSTEMS, INC
01.2003 - 03.2015
Executive Administrative Assistant
TURNER BROADCASTING SYSTEMS, INC
07.1997 - 01.2003
Enrollment Services Specialist
GEORGIA INSTITUTE OF TECHNOLOGY
06.1992 - 07.1997
High School Diploma -
CREEKSIDE HIGHSCHOOL
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