Michelle Shelley
Douglasville
Summary
Customer-focused professional with over 10 years of experience building trusted relationships, managing diverse client populations, and delivering personalized solutions to achieve successful outcomes. Experienced in managing multiple stakeholder relationships simultaneously while collaborating across departments to resolve issues, improve engagement, and exceed service expectations. Strong communicator with expertise in customer support, account coordination, onboarding, problem resolution, and relationship management. Passionate about helping customers achieve long-term success through proactive service and strategic collaboration.
Overview
6
6
years of professional experience
Work History
Educator
Cobb County School System
Smyrna
08.2024 - Current
- Managed relationships with students, families, and school leadership to achieve individualized success plans.
- Developed customized strategies based on client needs and measurable goals.
- Collaborated with multidisciplinary teams to resolve challenges and improve outcomes.
Speech Therapist Assistant
Soliant
07.2023 - 06.2024
- Managed individualized service plans for multiple students while ensuring successful outcomes.
- Partnered with teachers, administrators, and families to deliver personalized support.
- Built long-term relationships through proactive collaboration and consistent follow-up.
Loan Officer
SBA
02.2021 - 06.2021
- Evaluated loan applications while guiding applicants through the approval process.
- Maintained communication with customers throughout the application lifecycle.
- Delivered timely updates and resolved customer inquiries regarding application status.
Human Resources Specialist
Homewatch CareGivers
08.2020 - 06.2021
- Led employee onboarding and training, ensuring successful adoption of company policies and procedures.
- Collaborated with leadership and cross-functional teams to enhance operational efficiency and increase customer satisfaction.
- Managed relationships with private-pay clients, delivering exceptional customer service throughout client lifecycle.
Education
Master of Science - Educational Leadership And Management
Arkansas State University
Jonesboro, AR07-2019
Bachelor of Arts - Communication Sciences And Disorders
University of South Florida
Tampa, FL05-2006
Skills
- Customer Relationship Management
- Client Service Optimization
- Customer onboarding
- Client retention strategies
- Service planning
- Proactive engagement
- Performance Tracking
- Training and mentoring
- Cross-Functional Collaboration
- Team collaboration
- Strategic problem solving
Professional Achievements
- Successfully managed relationships with diverse stakeholders across education, healthcare, and financial services.
- Recognized for building strong relationships through proactive communication and collaboration.
- Consistently managed competing priorities while maintaining quality service and meeting deadlines.
- Improved operational processes through implementation of new systems and workflow improvements.
- Coordinated individualized service plans for over 100 clients annually.
Timeline
Educator
Cobb County School System
08.2024 - Current
Speech Therapist Assistant
Soliant
07.2023 - 06.2024
Loan Officer
SBA
02.2021 - 06.2021
Human Resources Specialist
Homewatch CareGivers
08.2020 - 06.2021
Master of Science - Educational Leadership And Management
Arkansas State University
Bachelor of Arts - Communication Sciences And Disorders
University of South Florida