Michelle Sievert
La Grange
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
20
20
years of professional experience
1993
1993
years of post-secondary education
Work History
Customer service representative
Jackson Services
La Grange
2021.11 - 2025.08
- Assisted customers with inquiries and resolved issues efficiently.
- Managed customer accounts using company software and tools.
- Provided product information to enhance customer experience and satisfaction.
- Completed data entry.
- Maintained accurate records of customer interactions and transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
Bookkeeping/Senior Accounting Clerk
Profinish Automotive
La Grange
2010.06 - 2017.10
- Processed invoices and payment requests for automotive parts and services.
- Maintained accurate records of financial transactions in accounting software.
- Reconciled bank statements with company financials monthly and quarterly.
- Reviewed invoices for accuracy prior to processing payments.
- Developed processes to improve efficiency in daily operations related to accounting functions.
- Reconciled accounts receivable ledgers with customer accounts on a regular basis.
- Prepared bank deposits and maintained accurate records of cash receipts.
Office Manager/ Bookkeeper
Lagrange Clinic Of Specific Chiropractic
La Grange
2006.11 - 2015.06
- Managed daily office operations to ensure smooth clinic functionality.
- Coordinated patient scheduling and maintained appointment calendars for staff.
- Oversaw inventory management and ordered supplies for clinic needs.
- Maintained electronic health records and ensured data accuracy compliance.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Coded and entered daily invoices with in-house accounting software.
- Provided training to new hires on office policies and procedures.
Receptionist Administrator
Lagrange Clinic Of Specific Chiropractic
La Grange
2005.10 - 2006.11
- Greeted patients warmly and managed front desk operations effectively.
- Scheduled appointments and coordinated with healthcare providers seamlessly.
- Handled patient inquiries and provided accurate information promptly.
- Maintained patient records and ensured confidentiality at all times.
- Processed insurance claims and verified patient eligibility efficiently.
- Collaborated with team members to improve clinic workflow continuously.
- Handled diverse needs for clients in-person, by phone or through email.
- Maintained office supply inventory and placed orders to meet demand.
- Obtained and processed payments from clients for products and services.
Education
Home Schooled
La Grange, GA.Skills
- Customer relationship management
- Conflict resolution
- Data entry accuracy
- Technical documentation
- Scheduling
- Billing
- Accounts payable
- Accounts receivable
- Quickbooks
- Human Resources
- Office Management
- Microsoft
Timeline
Customer service representative
Jackson Services
2021.11 - 2025.08
Bookkeeping/Senior Accounting Clerk
Profinish Automotive
2010.06 - 2017.10
Office Manager/ Bookkeeper
Lagrange Clinic Of Specific Chiropractic
2006.11 - 2015.06
Receptionist Administrator
Lagrange Clinic Of Specific Chiropractic
2005.10 - 2006.11
Home Schooled