Dynamic IT leader with a robust background in digital application support, IT infrastructure, and production support management within high-pressure environments. Expertise in team leadership, system performance optimization, and effective root cause analysis (RCA) ensures uninterrupted operations. Proficient in managing SLA attainment, responding to major incidents, and delivering infrastructure projects while promoting cross-functional collaboration to enhance system reliability and business continuity. Extensive knowledge of financial services technology, particularly in mortgage and treasury systems, complemented by a proven ability to assess critical issues, prioritize based on impact, and implement process enhancements that reduce downtime and elevate user experience.