Michelle Swinney
Griffin
Summary
Outgoing individual with many years of experience in Administration and customer service, seeking to be a part of a company that indulges professional growth, challenging and rewarding career, while allowing me to utilize my knowledge and skills.
Overview
25
25
years of professional experience
Work History
Contact Representative
Internal Revenue Service
06.2024 - Current
- Receive incoming calls
- Providing a limited range of administrative and technical assistance to taxpayers
- Research and analyze all available information that's applicable to taxpayers.
Claim Processor
Corporate Temps Agency
06.2020 - 12.2023
- Working with the department as a liaison between employers and employees involving in a job refusal… Verifying job refusal by contacting both parties to accurately report the reason for the refusal
Call Center Agent
Nothing But Success, LLC
01.2019 - 05.2020
- Demonstrated high-level Guest service skills and Guest engagement Collaborated with staff to complete assigned administrative support tasks
- Demonstrated strong verbal communication skills
- Proven ability to manage, prioritize, and deliver on multiple responsibilities efficiently
- Answering questions, providing information and multi-tasking
Call Center Agent & Secretary II
Office of Commissioner of Insurance
07.1999 - 01.2019
- Transmitted and received documents and messages electronically using PC network or links to other computers verifying agents' information
- Field more than 100 phone calls throughout the day in a fast-paced office environment
- Prepared contracts agreements quotes and reports in the correct format
- Organized invoices and purchase supply orders
- Maintain office scheduling
- Schedule hearings for the Commissioner
- Performed various administrative duties such as: operating phone systems, faxing, copying, printing, scanning, and mailing
- Handle all incoming correspondence
Education
General Studies -
Southside Comprehensive High School
Advance computer software -
Office Automation Service, Inc
Skills
- Highly proficient in MS Word, Excel, Access, and PowerPoint
- Ability to multi-task
- Manage details and organize efficiently and effectively
- Call Center operations
- Records Management
- Inbound & Outbound Call Handling
- Customer Relations & Communications
- Complaint Handling & Issue Resolution
- Fast and accurate typing skills (50 wpm)
- Data Entry and Database Administration
- Flexibility and adaptability to change
References
Available upon request
Timeline
Contact Representative
Internal Revenue Service
06.2024 - Current
Claim Processor
Corporate Temps Agency
06.2020 - 12.2023
Call Center Agent
Nothing But Success, LLC
01.2019 - 05.2020
Call Center Agent & Secretary II
Office of Commissioner of Insurance
07.1999 - 01.2019
General Studies -
Southside Comprehensive High School
Advance computer software -
Office Automation Service, Inc
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