Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
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Michelle Umrao

Michelle Umrao

Loganville

Summary

Bilingual (English/Spanish) nursing student with strong clinical training and academic background in fundamentals, health assessment, and pathophysiology. Proven ability to provide safe, compassionate, and culturally sensitive care in diverse, fast-paced hospital settings. Skilled in vital signs monitoring, infection control, patient mobility, and direct patient support. BLS certified, HIPAA compliant, and known for being dependable, detail-oriented, and a collaborative team player. Dedicated to supporting quality outcomes and exceptional patient experiences as part of a high-performing care team.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Small Business Owner

Beauty By Basdai
06.2021 - 05.2024
  • Company Overview: A beauty bar with multiple services offered.
  • [Gel-X Nails, Press On Nails, & Lash extensions]
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.

Bilingual Customer Service Representative

Medieval Times Dinner & Tournament
04.2020 - 05.2020
  • Collected credit card info.
  • Booked and scheduled customers.
  • Enhanced customer satisfaction by addressing and resolving issues in both English and Spanish languages.
  • Across all locations in the United States and Canada.
  • Served as a liaison between the company and its international partners, fostering positive working relationships through effective communication.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

Bachelor of Science - Nursing

Chamberlain University
Atlanta, GA
12.2026

Undergraduate -

Georgia Gwinnett College
Lawrenceville, GA
01-2023

Undergraduate -

Georgia State University
Atlanta, GA
05.2021

High School Diploma - undefined

Grayson High School
Loganville, GA
05.2020

Skills

    Bilingual (Fluent Spanish & English)

    Good Communicator

    Organizational Skills

    Medical Terminology

    Understanding of medical terminology and Pathophysiology

    Knowledgeable in Microsoft Software

    Responsible/Reliable

    Knowledge in Anatomy, Medical Terminology, Chemistry, Microbiology, Fundamentals, Health Assessment I & II, and Pathophysiology

    Experience with Handling Money

    Respectful

    BLS Certified

    Compassionate Care

    Attention to Detail

    Problem-Solving

    Computer Skills

    Phone and Email Etiquette

    Team collaboration

    Patient care

    Infection control

    Direct patient care

    Compassionate communication

    Vital signs monitoring

    Nursing assessments

    Punctual and reliable

    Clinical judgment

    Emotional support

    Work Planning and Prioritization

    Health promotion

    Patient assessments

    Patient monitoring

    Patient advocacy

    HIPAA guidelines

    Team Leadership

    Understanding of medical ethics

    Multitasking and Organization

    Positive Attitude

    HIPAA compliance

Certification

The American Heart Association Basic Life Support [BLS]: 245411007408

LANGUAGES

Spanish: Native/ Bilingual
English: Native/ Bilingual

Timeline

Small Business Owner

Beauty By Basdai
06.2021 - 05.2024

Bilingual Customer Service Representative

Medieval Times Dinner & Tournament
04.2020 - 05.2020

High School Diploma - undefined

Grayson High School

Bachelor of Science - Nursing

Chamberlain University

Undergraduate -

Georgia Gwinnett College

Undergraduate -

Georgia State University

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Michelle Umrao