Brenda Villazana

• As a Dispatcher, I handle inbound and outbound calls.
• Use systems such as, Service Titan, Gmail and Call source.
• Assist Technicians, and customers regarding any order processing or payment. Assist with timeframes on when the technician will be at a job.
• Scheduling on the correct technician and makes me I meet the customer’s expectations.
• Utilized scheduling software to optimize technician routes and assignments.

• Assisted customers with inquiries regarding home services and products.
• Resolved customer complaints through effective communication and problem-solving skills.
• Collaborated with team members to improve service delivery and customer satisfaction.

Assisted Homeowners on how to efficiently take care of their homes and provided recommendations to make their home stand out in the market.

• Educated clients about home maintenance and service options available to them.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
• Gathered customer feedback through surveys and used the data to improve customer service.

• Supervised daily activities and ensured children's safety and well-being.
• Planned and organized engaging educational and recreational activities for children.
• Assisted with homework and provided guidance on academic subjects.

• Entered data accurately into inventory management system for apparel tracking.
• Maintained organized files for order processing and documentation retrieval.
• Verified information on incoming orders to ensure accuracy and completeness.

Used Salesforce to enter customers information.

• Collaborated with shipping department to ensure timely dispatch of orders.
• Conducted regular audits of data entries to maintain high-quality standards.
• Performed data entry from paper documents, emails, and other sources into computer systems.
• Created spreadsheets to track data entries.
• Followed up on pending tasks until completion.
• Verified accuracy and completeness of data entry into the database system.

• Managed customer inquiries through phone and email communications.
• Provided accurate information regarding parts and services offered.
• Assisted customers in locating specific auto parts efficiently.

Used CRM systems to be able to assist customers.

• Processed customer transactions efficiently using cash registers and point-of-sale systems.
• Assisted customers with inquiries, ensuring a positive shopping experience.
• Maintained cleanliness and organization in checkout areas and surrounding spaces.
• Handled cash, credit, and digital payments with attention to accuracy and security.
• Recommended products to customers based on their needs and preferences.