Michelle Yike
WATKINSVILLE
Summary
Results-driven personal banker with expertise in cash handling, compliance monitoring, and employee training. Committed to delivering outstanding customer service and ensuring regulatory adherence. Dedicated personal banker with experience in training and coaching staff on banking policies and procedures. Proven ability to resolve customer issues efficiently while maintaining high standards of compliance and professionalism. Detail-oriented professional with a strong background in compliance monitoring and cash handling.
Overview
15
15
years of professional experience
Work History
Sr Personal Banker
Oconee State Bank
Watkinsville
02.2021 - Current
- Trained and coached junior staff on bank policies, procedures, and best practices.
- Trained new employees on banking processes and procedures.
- Monitored compliance with bank policies and regulatory requirements.
- Resolved customer complaints quickly and efficiently while maintaining a professional demeanor at all times.
- Performed daily transactions such as cash deposits, check cashing, loan payments, GL transactions, etc
- Performed special services for customers, ordering bank cards and checks.
- Ordered supplies for both the retail and loan areas of the bank.
- Maintain the vault daily and order/ship cash weekly
- Balance coin machine daily and audit quarterly.
- Supervisor at Butler's location until branch closing. Worked with senior management to close this branch.
FT Personal Banker
Oconee State Bank
Watkinsville
05.2020 - 02.2021
PT Personal Banker
Oconee State Bank
Watkinsville
01.2017 - 05.2020
Regular PT Teller
Oconee State Bank
Watkinsville
05.2010 - 01.2016
Education
Bachelor of Arts - Early Childhood Education
Brenau University
Gainesville, GA05-1994
Skills
- Cash handling
- Compliance monitoring
- Transaction processing
- Employee training
- Attention to detail
- Conflict resolution
- Problem solving
- Team leadership
- Effective communication
Custom
- Notary
Timeline
Sr Personal Banker
Oconee State Bank
02.2021 - Current
FT Personal Banker
Oconee State Bank
05.2020 - 02.2021
PT Personal Banker
Oconee State Bank
01.2017 - 05.2020
Regular PT Teller
Oconee State Bank
05.2010 - 01.2016
Bachelor of Arts - Early Childhood Education
Brenau University
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