Michelle D. Allen
Marietta
Summary
Motivated professional with extensive experience and proven success in industry. Expertise in balancing team performance with customer service targets and business objectives. Committed to enhancing productivity and optimizing procedures through effective collaboration. Strong leadership skills complemented by excellent planning and organizational abilities.
Overview
11
11
years of professional experience
Work History
Admissions Advisor
Lincoln Technical Institute
Marietta
11.2024 - Current
- Secured recognition as a top 10 admissions advisor across the entire organization in under 90 days.
- Provided support for special projects and initiatives aimed at improving the admissions process and increasing student enrollment.
- Conducted interviews with applicants to assess qualifications and fit for the institution.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Supported onboarding process for new hires
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Streamlined vertical and lateral communication with management to ensure surpassing of metrics.
3rd Party Collections Lead AT&T,Verizon & Spectrum
Sequium Asset Solutions
Marietta
12.2018 - 07.2024
- Retained status as a leading collector on the team and exceeded performance metrics.
- Managed resolution of customer complaints while answering questions.
- Supported customers in navigating payment plans and identifying solutions to meet financial obligations.
- Provided training and coaching to new employees in collections procedures and techniques.
- Employed persuasive communication skills to encourage prompt debt repayment.
- Ensured compliance with federal, state, and local laws regarding debt collection practices.
- Coordinated with other supervisors, combining group efforts to achieve goals.
AT&T Retention Agent
Convergys, AT&T
Arnold
05.2014 - 05.2015
- Achieved recognition as top retention agent in less than 6 months
- Resolved customer complaints promptly and professionally.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Participated in team meetings to discuss best practices for retention strategies.
- Suggested process improvements to increase efficiency of service delivery systems.
Education
Bachelor of Science - Journalism And Mass Communication
Missouri Western State University
Saint Joseph, MO12-2013
Skills
- Admissions counseling
- Data analysis
- CRM software
- Enrollment strategies
- Interview techniques
- Customer service
- Communication skills
- Problem solving
- Training and coaching
- Time management
- Active listening
- Microsoft Suite
- Adobe Suite
- InDesign
- Mailchimp
Accomplishments
- Top 10 Admissions Advisor across the entire orginazation in less than 90 days (Lincoln Tech)
- Team Lead / Manager Promotion 2022-2023 (Sequium Asset Solutions)
- AT&T Top Collector 2019-2020 (Sequium Asset Solutions)
- Verizon Top Collector 2021-2022 (Sequium Asset Solutions)
References
References available upon request.
Timeline
Admissions Advisor
Lincoln Technical Institute
11.2024 - Current
3rd Party Collections Lead AT&T,Verizon & Spectrum
Sequium Asset Solutions
12.2018 - 07.2024
AT&T Retention Agent
Convergys, AT&T
05.2014 - 05.2015
Bachelor of Science - Journalism And Mass Communication
Missouri Western State University
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