Summary
Overview
Work History
Education
Skills
Timeline
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Mika Dickerson

Griffin

Summary

Dynamic and dedicated professional with extensive experience at Homewood Suite by Hilton Hotels, excelling in customer service and guest relations. Proven ability to resolve issues swiftly, enhancing guest satisfaction and loyalty. Skilled in cash handling and proficient with reservation systems, consistently maintaining a polished front desk environment.

Friendly and outgoing with knack for creating welcoming environments. Possesses strong understanding of customer service principles and excellent communication skills. Able to ensure smooth operations and positive guest experiences.

Overview

3
3
years of professional experience

Work History

Front Desk Agent

Homewood Suite by Hilton Hotels
04.2023 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
  • Managed inventory of front desk supplies, keeping essential items well-stocked.
  • Handled emergency situations with calmness and efficiency, ensuring guest safety.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Trained new staff members in customer service techniques and hotel operations.

Daycare Worker

Childcare Network
08.2022 - 04.2023
  • Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Meticulously sanitized toys and play equipment.
  • Distributed food, napkins, and beverages in preparation for snack time.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Encouraged good behaviors using positive reinforcement methods.
  • Maintained child-friendly environment with access to outdoor activities.

Education

High School Diploma -

Griffin High School
Griffin, GA
06-2020

Skills

  • Customer service
  • Guest services
  • Problem-solving skills
  • Cash handling
  • Hospitality services
  • Guest relations
  • Guest accommodations
  • Listening skills
  • Administrative skills
  • Reservation systems
  • Documentation
  • File management

Timeline

Front Desk Agent

Homewood Suite by Hilton Hotels
04.2023 - Current

Daycare Worker

Childcare Network
08.2022 - 04.2023

High School Diploma -

Griffin High School

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Mika Dickerson