Mikala McClain
Decatur
Summary
Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
2022
2022
years of post-secondary education
Work History
Delivery Driver
Amazon
Rex
08.2025 - Current
- Delivered packages efficiently across designated routes.
- Ensured timely and accurate package handling and delivery.
- Conducted vehicle inspections and maintained cleanliness before shifts.
- Followed safety protocols while operating delivery vehicles.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Receptionist
Security Solutions Georgia
Decatur
09.2024 - 10.2025
- Greeted visitors and clients, creating a welcoming environment at the front desk.
- Managed multi-line phone system, directing calls to appropriate personnel efficiently.
- Scheduled appointments and coordinated meetings for staff and clients seamlessly.
- Assisted with administrative tasks, including data entry and basic bookkeeping duties.
- Collaborated with team members to ensure smooth daily operations in the office.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Sales Representative
Hungry Kids International
Atlanta
05.2023 - 07.2024
- Cultivated relationships with clients to understand their needs and preferences.
- Demonstrated product features to enhance customer engagement and satisfaction.
- Collaborated with team members to develop effective sales strategies and approaches.
- Analyzed customer feedback to improve service delivery and product offerings.
- Developed key customer relationships to increase sales.
- Assisted in organizing community outreach programs and events.
- Engaged with community partners to strengthen relationships and expand resources.
Education
Tri Cities Highschool
East Point , GASome College (No Degree) - Biology
University of Tennessee At Chattanooga
Chattanooga, TNSkills
- Vehicle inspection
- Package tracking
- Route optimization
- Time management
- Customer relationship management
- Product knowledge
- Data entry
- Attention to detail
- Adaptability
- High-energy attitude
- Retail sales customer service
Timeline
Delivery Driver
Amazon
08.2025 - Current
Receptionist
Security Solutions Georgia
09.2024 - 10.2025
Sales Representative
Hungry Kids International
05.2023 - 07.2024
Tri Cities Highschool
Some College (No Degree) - Biology
University of Tennessee At Chattanooga