Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Accomplishments
References
Timeline
Generic

Mikayla Govan

Atlanta

Summary

Energetic and adaptable professional with over 3 years of experience in aviation, logistics, and fast-paced customer service roles. Known for delivering calm, clear communication during high-pressure situations, and ensuring passenger safety and satisfaction. Background includes flight operations at Frontier Airlines, fulfillment at Amazon, and frontline service at Chick-fil-A—bringing a well-rounded, service-first mindset to every role. Passionate about creating positive travel experiences and contributing to a supportive team culture.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Flight Attendant

Frontier Airlines
Atlanta
Current - Current
  • Follows all Federal Aviation Regulations as required as well as all established Frontier Airlines policies and procedures.
  • Initializes and conducts emergency evacuation of cabin if necessary.
  • Conduct preflight safety check of cabin emergency equipment.
  • Ensures cabin safety and security during all phases of flight, including boarding and deplaning.
  • Prepares and secures doors and announces departure/arrival information to passengers over the PA system.
  • Provides emergency medical assistance (e.g., performing CPR and basic first aid).

Customer Experience Representative

All N One Security
Atlanta
05.2022 - 06.2023
  • Resolve customer requests, questions, and complaints by analyzing individual situations and determining the best solution.
  • Notify management when necessary, of safety hazards, equipment failures, maintenance issues, and property damage.
  • Identify and report potential areas for security breaches.

Fulfillment Associate

Amazon Warehouse
Atlanta
02.2021 - 04.2022
  • Collaborated effectively with coworkers to complete tedious and timed initiatives while achieving measurable improvements in production quality and workflow.
  • Received, reviewed, and processed new orders while also locating the requested merchandise.
  • Followed mandated policies and procedures always set by Amazon to ensure personal and team safety.
  • Labeled boxes and crates, Containers with accurate order information and destinations to minimize shipping errors.

Chick-Fil-A Team Member

Chick-fil-A
Atlanta
05.2020 - 12.2020
  • Ensured exceptional customer service by addressing all customer needs promptly.
  • Processed payments and issued receipts while executing cashier duties efficiently.
  • Responded to inquiries about products and services via phone calls.
  • Welcomed customers into the store with a friendly demeanor.
  • Collaborated with team members to enhance productivity and operational efficiency.

Education

Bachelor Of Business Administration - Business Management

Clayton State University
Morrow, GA
12.2023

Skills

  • Time management
  • Emergency response
  • Team collaboration
  • Public speaking
  • Leadership
  • Problem resolution
  • Communication skills
  • Customer service
  • Safety compliance

Certification

  • CPR & AED

Languages

English
Native/ Bilingual

Affiliations

  • Top Performer - Amazon Fulfillment (Q3 2021)
  • Volunteer - Travel Safety & Awareness

Accomplishments

  • Dean's List - Clayton State University

References

References available upon request.

Timeline

Flight Attendant

Frontier Airlines
Current - Current

Customer Experience Representative

All N One Security
05.2022 - 06.2023

Fulfillment Associate

Amazon Warehouse
02.2021 - 04.2022

Chick-Fil-A Team Member

Chick-fil-A
05.2020 - 12.2020

Bachelor Of Business Administration - Business Management

Clayton State University

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Mikayla Govan