Mikayla Kincaid
Bainbridge
Summary
Dynamic professional skilled in guiding diverse groups and enhancing customer experiences. Proven ability in effective communication and teamwork, ensuring safety and enjoyment during excursions. Detail-oriented professional skilled in guest relations and problem-solving. Known for delivering informative presentations and maintaining high service standards to ensure memorable experiences for visitors.
Overview
5
5
years of professional experience
Work History
Basecamp Guide
Big Sky Resort
Big Sky
05.2025 - Current
- Guided groups through various attractions, ensuring enjoyable experiences.
- Provided safety briefings and equipment checks before excursions.
- Collaborated with team members to enhance tour offerings and presentations.
- Interacted with diverse groups, fostering a welcoming atmosphere.
- Maintained knowledge of local history and points of interest for informative discussions.
- Explained exhibits in a clear, concise manner to ensure understanding by all visitors.
- Assisted visitors with directions and general information about the area.
- Provided detailed tours of the museum, highlighting interesting facts and stories.
- Greeted guests upon arrival and provided them with necessary safety instructions.
- Made successful hotspot recommendations to guests based on individual tastes and preferences.
- Navigated through diverse weather conditions and environments to deliver tours without compromising quality or safety.
- Promoted additional services and attractions to visitors, contributing to increased revenue.
Lift Operator
Big Sky Resort
Big Sky
11.2023 - 04.2024
- Conducted routine safety checks on lift equipment before each shift.
- Maintained clear communication with supervisors regarding lift operations and safety protocols.
- Maintained daily log of lift operations and safety inspections.
- Completed regular snow clearing duties around the base area as needed.
- Maintained knowledge of rules, procedures and policies regarding operating and riding lifts.
- Adhered to all safety regulations set forth by OSHA, local laws and company policies.
- Assisted passengers in loading and unloading safely from the lift.
- Reported any mechanical issues to maintenance staff immediately.
- Started lift each morning and performed safety inspections.
- Responded to emergencies in calm and helpful way.
- Provided customer service assistance with directions, ticket purchases and other inquiries.
- Communicated effectively with fellow lift operators regarding changes in weather conditions or operational status of lifts.
- Reported incidents and accidents, completing necessary paperwork in compliance with policies and regulations.
Restaurant Hostess
The American Restaurant
Bainbridge
10.2020 - 05.2025
- Greeted guests warmly and escorted them to tables.
- Managed reservation system and organized seating arrangements.
- Collaborated with servers to ensure smooth service flow.
- Answered phone calls and responded to guest inquiries effectively.
- Provided menus and informed guests about daily specials.
- Maintained cleanliness of front-of-house areas and waiting spaces.
- Assisted in training new host staff on procedures and policies.
- Handled guest complaints professionally to enhance customer satisfaction.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed reservations, waitlists, and special requests for large parties.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Upsold appetizers, drinks, desserts. when appropriate.
- Accepted payments from guests for dine-in and take-out foods.
Education
High School Diploma -
Bainbridge High School
Bainbridge, GA05-2021
Skills
- Customer engagement
- Team collaboration
- Conflict resolution
- Guest services
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Engaging personality
- Wildlife identification
- Guest relations
- Answering client questions
- Safety consciousness
- Weather preparedness
- Cultural sensitivity
- Public speaking
- Front-of-house operations
- Staff training
- Adaptability in service
- Reservation handling
- POS system operations
- Menu memorization
Timeline
Basecamp Guide
Big Sky Resort
05.2025 - Current
Lift Operator
Big Sky Resort
11.2023 - 04.2024
Restaurant Hostess
The American Restaurant
10.2020 - 05.2025
High School Diploma -
Bainbridge High School
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