Mikayla Martin
Hephzibah
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships and assisting in building community.
Overview
4
4
years of professional experience
Work History
Health Insurance Customer Representative
TTEC contracted to Blue Shield of California
06.2023 - Current
- Work successfully remotely by creating an ideal office environment
- Set up provided equipment: two monitors, pc, headset, webcam and hardwired to modem
- Learned operation of several software's to complete multiple tasks for members at once
- Abided by strict procedures and protocols in regard to personal health information
- Resolved customer concerns efficiently and expeditiously to allow for maximum assistance to callers
- Achieved high metrics for performance goals of accuracy, speed, volume, reliability, and customer satisfaction
- Coordinated correspondence to members, superiors, and coworkers
Sales Associate
Wendy's
07.2022 - 11.2022
- Exhibited positive and welcoming attitude toward customers
- Ensured to practice cleanliness when working with food
- Resolved conflicts with customer complaints
- Managed cash register and ensured draw was accurate by the end of the shift
- Offered light training to new crew member
Sales Associate
Office Depot
09.2021 - 05.2022
- Helped with major printing projects
- Made simple alterations for printing images
- Stocked isle before the store opened
- Communicated with coworkers via headsets
- Assisted customers with finding items
- Worked the cash register and ensured draw was accurate by the end of the shift
- Communicated and made recommendations on technology
- Signed customers up for rewards and benefit accounts
Education
Diploma -
Davidson Fine Arts
Augusta, Georgia01.2019
Bachelors of Science - Biology
Spelman College
Atlanta, Georgia01.2023
Skills
- Group Experience
- Attentive
- Empathetic
- Tentative
- Creative
- Problem Solver
- Quality assurance
- Customer service excellence
- Organization and recordkeeping
- Call handling
- Data management
- Critical thinking
- Follow-up skills
Communication Skills
Though high school and college I have been involved in various honor societies and conferences. Just for an example of my communication skills, every year of high school I participated in a national theatre conference where I worked alongside numerous students from across the state and nation. I have also volunteered in several different environments from hospitals to festival with all age groups.
Leadership Experience
Leadership opportunities have come in various forms, however most recently training other workers at Wendy's gave me an opportunity to lead in a work setting in front of customers. TTEC allows me to work in a self-driven environment where I am empowered by my daily metrics and customer satisfaction. I am a leader in my community by continuously volunteering and donating to local blood centers.
Timeline
Health Insurance Customer Representative
TTEC contracted to Blue Shield of California
06.2023 - Current
Sales Associate
Wendy's
07.2022 - 11.2022
Sales Associate
Office Depot
09.2021 - 05.2022
Bachelors of Science - Biology
Spelman College
Diploma -
Davidson Fine Arts
Similar Profiles
Omolola SantiagoOmolola Santiago
Customer Service Representative (member services) at Blue Shield of California (TTEC)Customer Service Representative (member services) at Blue Shield of California (TTEC)
Malinda LundborgMalinda Lundborg
Customer Service at TTEC – Blue Cross Blue Shield thru TtecCustomer Service at TTEC – Blue Cross Blue Shield thru Ttec
Max MillarMax Millar
Medicare Enrollment Specialist at TTEC- Blue Cross Blue Shield of MinnesotaMedicare Enrollment Specialist at TTEC- Blue Cross Blue Shield of Minnesota
Euzalla CrawfordEuzalla Crawford
Wage Garnishment Associate at ADPWage Garnishment Associate at ADP
Carissa VerdreeCarissa Verdree
Teacher/Substitute Teacher, K-12 at Richmond County School SystemTeacher/Substitute Teacher, K-12 at Richmond County School System