Mike Bellflower
Winder
Summary
Seasoned Service Lane Manager with comprehensive experience in overseeing automotive service departments. Possess strong skills in team management, customer service, and workflow optimization, which have been instrumental in improving operational efficiency. Display exceptional leadership abilities, problem-solving acumen, and a proven track record of enhancing customer satisfaction levels.
Overview
40
40
years of professional experience
Work History
Service Lane Manager
Five Star Ford
Stone Mountain
07.2025 - Current
- Managed service lane operations to ensure efficient customer flow and satisfaction.
- Implemented process improvements to enhance service delivery and operational efficiency.
- Trained and mentored staff on service protocols and customer engagement techniques.
Service Lane Manager
Mall of Georgia Ford
Buford
04.2023 - 06.2025
- Managed service lane operations to ensure efficient customer flow and satisfaction.
- Trained and mentored staff on service protocols and customer engagement techniques.
- Implemented process improvements to enhance service delivery and operational efficiency.
Truck shop coordinator
Akins Ford
Winder
10.1998 - 03.2023
- Coordinated daily shop operations to enhance workflow and efficiency.
- Managed inventory levels and ordered supplies for optimal performance.
- Oversaw scheduling of service appointments for customer convenience and satisfaction.
Service Advisor
Wilson Davis
Plant City
06.1986 - 10.1998
- Coordinated service appointments to ensure efficient workflow and customer satisfaction.
- Assisted customers in resolving service-related inquiries and concerns.
- Provided detailed product knowledge to help customers make informed choices.
Education
Plant City High School
Plant City, FloridaSkills
- Service management
- Customer optimization
- Process improvement
- Staff training
Timeline
Service Lane Manager
Five Star Ford
07.2025 - Current
Service Lane Manager
Mall of Georgia Ford
04.2023 - 06.2025
Truck shop coordinator
Akins Ford
10.1998 - 03.2023
Service Advisor
Wilson Davis
06.1986 - 10.1998
Plant City High School