Summary
Overview
Work History
Education
Skills
Timeline
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Mike Dickenson

Austell,GA

Summary

Dynamic IT professional with extensive experience at Maxatec Computers, excelling in network troubleshooting and remote support. Proven ability to enhance system reliability and customer satisfaction through effective problem-solving and time management. Skilled in LAN/WAN management and software installation, consistently delivering timely solutions and optimizing operational efficiency.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

41
41
years of professional experience

Work History

Desktop and Network Support Technician

Maxatec Computers
05.2001 - Current
  • Assisted in troubleshooting network issues to enhance connectivity and performance.
  • Supported installation and configuration of hardware and software systems for efficient operations.
  • Monitored network performance metrics to identify potential areas for improvement.
  • Documented technical procedures to streamline support processes and ensure consistency.
  • Collaborated with team members to resolve user inquiries and provide timely solutions.
  • Participated in training sessions to improve technical skills and stay current with industry trends.
  • Responded promptly to service requests, ensuring high levels of customer satisfaction.
  • Supported end-users by providing prompt technical assistance, enhancing overall satisfaction levels.
  • Optimized system stability by conducting routine maintenance tasks, such as updates and backups.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Diagnosed and executed resolution for network and server issues.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Ran cabling and installed data drops for new node installations.

IT Field Support Technician

S & Soffice Solutions
05.1999 - 05.2001
  • Diagnosed hardware and software issues in field environments, ensuring timely resolution for end-users.
  • Installed and configured network systems to enhance connectivity and operational efficiency.
  • Provided technical support during system upgrades, minimizing downtime and disruption.
  • Mentored junior technicians, fostering skill development and knowledge transfer within the team.
  • Developed detailed documentation for IT processes and procedures, improving overall departmental organization and communication.
  • Enhanced customer satisfaction by providing timely and efficient technical support for various IT-related problems.
  • Reduced system downtime with proactive maintenance of hardware, software, and network components.
  • Served as a reliable point of contact for clients experiencing technical difficulties, offering prompt solutions to their problems.
  • Assisted in the planning and execution of major technology projects, resulting in improved efficiency and productivity.
  • Maintained strong relationships with vendors to ensure timely delivery of products and services at competitive prices.
  • Installed new workstations, servers, routers, switches, firewalls, printers, scanners as part of ongoing technology refreshes.
  • Conducted regular system backups to protect sensitive data from loss or corruption.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed, configured and maintained computer systems and network connections.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Monitored system performance to identify potential issues.

Atlas Communications

Service Engineer
02.1996 - 05.1999
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Learned and adapted quickly to new technology and software applications.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Skilled at working independently and collaboratively in a team environment.

Network Engineer

Voice-Tel Communications
03.1994 - 02.1996
  • Designed and implemented network infrastructure to enhance system reliability.
  • Conducted performance tuning and optimization for existing network systems.
  • Led troubleshooting efforts for complex network issues, ensuring minimal downtime.
  • Provided network support services for devices such as hubs, bridges, routers, and other hardware.
  • Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
  • Managed, tracked, and coordinated problem resolution and escalation processes.
  • Boosted system availability by conducting regular maintenance tasks, including firmware updates and hardware replacements.
  • Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.

Interior Communications Electrician E-6/Petty Officer First Class

US Navy
04.1984 - 02.1994
  • Installed and maintained interior communication systems in compliance with safety standards.
  • Diagnosed and resolved electrical issues to ensure operational efficiency of communication equipment.
  • Collaborated with team members to execute project plans and achieve timely completion of installations.
  • Trained junior electricians on best practices for installation and troubleshooting of communication systems.
  • Improved team efficiency with comprehensive training on electrical safety, technical documentation, and equipment usage.

Education

Course Completion - Electronics

Basic Electricity & Electronics "A" Navy School
San Diego, CA
05.1986

High School Diploma -

Elkhart Central High Scholl
Elkhart, IN
05.1984

Skills

  • LAN and WAN management
  • Network troubleshooting
  • Remote support
  • Software installation
  • Network configuration
  • Wireless networking
  • Hardware installation
  • Backup and recovery
  • Server maintenance
  • System administration

Help desk support

  • Server management
  • Problem-solving
  • Time management

Timeline

Desktop and Network Support Technician

Maxatec Computers
05.2001 - Current

IT Field Support Technician

S & Soffice Solutions
05.1999 - 05.2001

Atlas Communications

Service Engineer
02.1996 - 05.1999

Network Engineer

Voice-Tel Communications
03.1994 - 02.1996

Interior Communications Electrician E-6/Petty Officer First Class

US Navy
04.1984 - 02.1994

Course Completion - Electronics

Basic Electricity & Electronics "A" Navy School

High School Diploma -

Elkhart Central High Scholl

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