Mike James

• Oversaw daily operations, ensuring efficient workflow and adherence to quality standards.
• Managed staff training programs to enhance skill development and operational efficiency.
• Implemented cost-saving measures through strategic vendor negotiations and inventory management.
• Developed marketing strategies that increased customer engagement and brand visibility in local market.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Kept all building areas and equipment functional and well-organized to promote business performance.
• Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
• Negotiated contracts with vendors to secure favorable terms for the business.
• Handled keeping the shop to the I CAR Gold Status
• Ability to Manage or help manage in a high production shop atmosphere.
• Having a background of working as a painter and bodyman helps me be able to process estimates efficiently. Also helps in communicating with the tech.
• Very neat and organized person.

Performed all aspects of Auto Refinishing and paint matching.

This was my first Collision shop employment.. I did restoration work at my home on the side for years out of high school. Worked here as a Body repair tech for a couple of years here. Then moved into the Paint shop when the position opened. This is where I found that I was a more productive painter than a Bodyman

• Conducted routine inspections to identify and resolve equipment malfunctions.
• Collaborated with cross-functional teams to implement maintenance schedules.
• Developed preventative maintenance protocols, enhancing equipment lifespan.
• Streamlined repair processes, reducing downtime for critical machinery.
• Assisted in the procurement of new equipment, evaluating specifications for city needs.
• Resolved mechanical issues using both technical and manual skills.
• Assembled and disassembled equipment to perform repairs and maintenance.
• Maintained clean and organized work area to easily locate repairing tools and equipment.
• Reduced equipment downtime by implementing effective preventive maintenance plans.
• Trained and received CDL license while here.