MIKEL T. ALEXANDER
Atlanta
Summary
Automotive technician with extensive experience at Mercedes-Benz Vans, specializing in vehicle inspection and complex repairs. Demonstrated expertise in diagnosis and troubleshooting, enhancing customer satisfaction through effective communication. Strong commitment to quality control and safety compliance, driving workflow efficiency in high-pressure settings.
Overview
16
16
years of professional experience
Work History
Technician/Supervisor
Formal D
Ladson
05.2020 - Current
- Contract maintenance for multiple OEMs
- Electrical diagnosis and fault tracing
- Conducts repairs on vehicles damaged during line assembly
- Performs engine diagnostics and repairs
Re-Work TECHNICIAN
MERCEDES-BENZ VANS
Charleston
09.2018 - 05.2020
- Inspect vehicles with defects
- Identify and fix defects
- Perform teach-in procedures on new vehicles
- Calibrate new computer systems within the vehicle
SERVICE TECHNICIAN
CROWN HONDA
Durham
02.2017 - 09.2018
- Specialization in servicing brakes and tires.
- Communicate with customers regarding vehicle issues and repairs.
- Organize work records and file reports.
- Inventory tools and equipment.
- Inspect vehicles after work was performed prior to customer pickup.
Lead Assembler
GKN-ROXBORO
Roxboro
09.2016 - 02.2017
- Received, stored, and distributed materials and tools to support manufacturing activities.
- Facilitated inventory management and alerted supervisor regarding low stock levels.
- Transported materials to loading areas using carts, hand trucks, and forklifts, preventing damage during transit.
- Operated assembly tools and machinery on production line with adherence to safety protocols.
- Collaborated with team members to ensure timely task completion and workflow efficiency.
- Inspected finished products for defects, ensuring compliance with quality control standards.
- Trained new assemblers on assembly techniques and safety procedures to enhance team performance.
- Maintained organized workspaces and assembly areas to promote optimal productivity.
MANAGER
MJM AUTOSPORTS
03.2010 - 03.2015
- Supervised regular processes of service department including customer relations, team organization and meeting sales objectives.
- Maintained business social media pages to increase customer expansion and improve the company's competitive advantage.
- Trained new and existing staff on day to day operations and specific job duties.
- Provided customers with accurate costs estimates.
- Addressed customer complaints in a professional manner.
- Reviewed part repairs and maintained shop records of replacement parts ordered.
Education
AUTOMOTIVE TECHNOLOGY -
NASCAR TECHNICAL INSTITUTE
MOORESVILLE, N.C01.2009
HIGH SCHOOL DIPLOMA -
RIVERDALE HIGH SCHOOL
ATLANTA, GASkills
- Diagnosis and repair
- Engine diagnostics
- Vehicle inspection
- Brake inspection and repair
- Parts ordering
- Customer relations
- Inventory management
- Quality control
- Problem solving
- Attention to detail
- Effective communication
- Team collaboration
- Workflow efficiency
- Safety compliance
- Complex repairs
- Troubleshooting and diagnostics
- Mechanical knowledge
- System testing
- Workload management
- Instrument calibration
- Equipment maintenance and repair
- Assembly and production processes
- Written and verbal communication skills
- Customer service excellence
- Safety equipment management
- Preventative maintenance strategies
- Suspension and alignment expertise
Timeline
Technician/Supervisor
Formal D
05.2020 - Current
Re-Work TECHNICIAN
MERCEDES-BENZ VANS
09.2018 - 05.2020
SERVICE TECHNICIAN
CROWN HONDA
02.2017 - 09.2018
Lead Assembler
GKN-ROXBORO
09.2016 - 02.2017
MANAGER
MJM AUTOSPORTS
03.2010 - 03.2015
AUTOMOTIVE TECHNOLOGY -
NASCAR TECHNICAL INSTITUTE
HIGH SCHOOL DIPLOMA -
RIVERDALE HIGH SCHOOL