MI'KYA EDWARDS

Versatile and detail-oriented professional with extensive experience in customer service, clerical and office operations, and working within government facilities. Skilled in handling financial transactions with accuracy, maintaining confidentiality, and adhering to strict procedural standards. Proven ability to operate heavy machinery, manage multiple applications, and adapt quickly to diverse roles in fast-paced environments. Recognized for strong organizational skills, clear communication, and a commitment to efficiency, safety, and exceptional service delivery.

• Professional Experience
• ADMINISTRATION ASSISTANT/CLERK
• Received business correspondence and routed it to the appropriate departments and employees.
• Created and updated physical records and digital files to keep current, accurate, and compliant documentation.
• Established and maintained excellent customer relationships by responding to inquiries promptly and going above and beyond to meet unusual requests.
• Assisted coworkers and staff members with special tasks on a daily basis.
• KEYHOLDER/ASSOCIATE
• Reduced inventory shrinkage, drive-off, and daily cash discrepancies by closely monitoring daily operations.
• Conducted research to find appropriate answers to customer questions.
• Maintained focus during busy times and delegated tasks to employees to keep the business running smoothly.
• Trained and coached employees on how to deal with various aspects of sales, complicated issues, and difficult customers.
• PERSONAL ASSISTANT
• Dealt with a large number of phone calls and emails.
• Was in charge of mail, incoming and outgoing correspondence, email, and faxes.
• Kept track of schedule and planned events.
• Organized large planned events while staying within budget.
• DONUT PROCESSOR
• Operated and monitored donuts production equipment to ensure consistent quality and appearance.
• Followed food safety and sanitation guidelines in all stages of production.
• Inspected products for quality, removing any defective items from the production line.
• Packaged finished donuts for retail and wholesale distribution.
• Maintained a clean, organized, and hazard-free work environment.
• Worked efficiently in a fast-paced, team-oriented production setting to meet daily quotas.
• SUPPORT SERVICES
• Received, sorted, and distributed incoming mail and packages to appropriate courthouse departments.
• Prepared and processed outgoing mail, including certified and legal correspondence.
• Operated postage meters, scanners, and other mailroom equipment to ensure efficient processing.
• Maintained accurate logs and records of incoming and outgoing deliveries.
• Verified recipient information to ensure proper routing of sensitive and confidential materials.
• Assisted courthouse staff with interoffice deliveries and supply distribution.
• Followed security protocols for handling confidential legal documents and evidence.
• Kept mailroom organized, stocked, and compliant with workplace safety standards.