Mikyla Saldivar
Kennesaw
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
8
8
years of professional experience
Work History
RETAIL OFFICE ASSISTANT
ROOMS TO GO
04.2023 - 08.2023
- Assisted customers with product information and order processing
- Processed payments and finance applications accurately and efficiently
- Managed incoming calls, directing inquiries to appropriate departments to ensure timely resolution
- Answered delivery questions to provide clear communication
- Completed nightly closing tasks, including payment reconciliation and floor clearance
- Collaborated with team members to streamline office workflow processes, improving overall efficiency
- Assisted with inventory management and departmental tasks, supporting operational readiness and organization
- Supported training of new employees for operational readiness
BILLING COORDINATOR
TK ELEVATOR
08.2022 - 01.2023
- Managed invoice creation and billing schedules to ensure alignment with contract terms and completion percentages, facilitating timely payments
- Prepared and submitted invoices that met customer specifications and maintained accuracy
- Completed initial billings within one week post-contract booking in Oracle system
- Billed retention within five days following final acceptance and managed turnover requests within one business day
- Executed change orders within 10 days of receipt and addressed credit/rebill/revisions within five days
- Cultivated strong client relationships, enhancing communication and effectively resolving issues to drive client satisfaction
- Processed billing inquiries, efficiently resolving discrepancies to maintain client satisfaction
- Maintained standard templates according to AIA guidelines
BILLING REPRESENTATIVE
AUTO-OWNERS INSURANCE
08.2017 - 03.2020
- Researched and resolved customer billing questions diligently
- Processed electronic and credit card payments securely online
- Clarified billing discrepancies through client communication
- Scheduled payment plans, addressing policyholder needs efficiently
- Delivered exceptional service by efficiently managing call center inquiries
- Maintained accurate documentation of inquiries in SAP systems to support operational integrity
- Collaborated with underwriting teams to promptly resolve account issues for enhanced customer satisfaction
- Met or exceeded performance benchmarks consistently in accuracy and volume
ATHLETIC STUDENT ASSISTANT
LAKE SUMTER STATE COLLEGE
09.2015 - 03.2016
- Facilitated ticket sales for baseball, softball, and volleyball games, enhancing fan engagement
- Maintained student athletic files and schedules for organized record-keeping
- Greeted and welcomed guests to create a positive first impression
- Answered incoming phone calls, addressing inquiries or transferring to appropriate staff
- Sorted and delivered mail to departments across campus efficiently
- Supported faculty with daily administrative tasks and maintained essential documents for seamless operations
- Streamlined file organization for quicker access and retrieval
- Supported clerical tasks to enhance overall office efficiency
TEMPORARY INSURANCE ENROLLER
BROWN & BROWN INSURANCE
05.2015 - 06.2015
- Facilitated employee enrollments for medical, dental, vision, and life insurance benefits during individual sessions
- Utilized strong interpersonal skills to build rapport and assist customers during enrollment interactions
- Answered inquiries regarding enrollment processes efficiently
- Developed instructional binders for enrollers to improve clarity and consistency in the enrollment process
- Executed daily responsibilities accurately and promptly
- Organized and prioritized tasks to meet service goals effectively
- Introduced solutions that improved collaboration and effectiveness within the team
- Supported benefits department with clerical tasks, including data entry in Excel
Education
Graduate -
Tavares High School
Tavares, FL01-2014
Skills
- Customer support
- Administrative support
- Clerical support
- File organization and maintenance
- Payment processing
- CRM management
- Excel spreadsheet proficiency
- Office equipment management
- Quality assurance
- Research and due diligence
- Problem solving
- Team collaboration
- Time management
- Communication skills
- Team collaboration
Timeline
RETAIL OFFICE ASSISTANT
ROOMS TO GO
04.2023 - 08.2023
BILLING COORDINATOR
TK ELEVATOR
08.2022 - 01.2023
BILLING REPRESENTATIVE
AUTO-OWNERS INSURANCE
08.2017 - 03.2020
ATHLETIC STUDENT ASSISTANT
LAKE SUMTER STATE COLLEGE
09.2015 - 03.2016
TEMPORARY INSURANCE ENROLLER
BROWN & BROWN INSURANCE
05.2015 - 06.2015
Graduate -
Tavares High School