Mildred "Libby" Nugent
Woodstock
Summary
Proven leader and efficient communicator, adept at enhancing service experiences and streamlining operations, showcased during tenure at Aqua-Tots Swim School. Excelled in organizational and problem-solving skills, significantly improving service success rates. Expert in administrative tasks and mentoring, ensuring a welcoming environment for all.
Overview
9
9
years of professional experience
Work History
Front Desk Lead
Aqua-Tots Swim School
12.2021 - Current
- Greeted students and families upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and family needs at busy facility.
- Answered customer telephone calls promptly and appropriately handled needs.
- Proofread and edited documents for accuracy and grammar.
- Streamlined family experience operations by effectively monitoring and addressing parent communications.
- Trained and supervised teammates on policies and procedures.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Increased customer service success rates by quickly resolving issues.
- Maintained clean and organized facility to provide a welcoming and safe environment for families.
Crew Member
Tropical Smoothie Cafe
08.2021 - 11.2021
- Collaborated with team members to complete orders.
- Stocked shelves to organize aisles in assigned department.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Operated cash register to ring up final bill and process various forms of payment.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
Barista
Starbucks Coffee Company
05.2019 - 06.2020
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Used POS system to accurately enter orders and process payments.
- Followed exact recipes for mixing and preparing beverage and food items.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Media Center Intern
Marietta High School
08.2016 - 05.2018
- Kept library shelves and printed materials well-stocked and organized according to established system.
- Catalogued and sorted books and library materials.
- Mitigated librarian workload by independently managing basic patron requests and locating materials.
- Designed and executed seasonal displays to promote materials.
- Processed new materials for circulation.
Education
Bachelor of Arts - English
Kennesaw State University
Kennesaw, GA07-2025
High School Diploma -
Marietta High School
Marietta, GA05-2018
Skills
- Exceptional communication
- Customer service relations
- Task efficiency
- Billing management
- Organization
- Administrative skills
- Problem-solving skills
- Analytical mastery
- Quick thinking and improvisation
- Training and mentoring
Timeline
Front Desk Lead
Aqua-Tots Swim School
12.2021 - Current
Crew Member
Tropical Smoothie Cafe
08.2021 - 11.2021
Barista
Starbucks Coffee Company
05.2019 - 06.2020
Media Center Intern
Marietta High School
08.2016 - 05.2018
Bachelor of Arts - English
Kennesaw State University
High School Diploma -
Marietta High School
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