Milena Narvaez
Carrollton
Summary
Results-driven customer service professional with a strong track record in enhancing client satisfaction and loyalty. Demonstrates exceptional communication and problem-solving skills while managing multiple tasks efficiently. Proven ability to streamline operational processes to elevate the overall customer experience. Career goals include further advancing in customer experience management roles.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Hitachi Construction Americas Inc.
08.2024 - Current
- Provide exceptional support to customers by addressing inquiries, troubleshooting issues, and ensuring satisfaction with products and services
- Process orders, manage warranty claims, and facilitate timely deliveries of parts and machinery
- Collaborate with internal teams to resolve customer concerns and ensure seamless communication between departments
- Maintain accurate customer records and contribute to improvements in service processes
- Stay current on product offerings to provide knowledgeable assistance and foster strong client relationships
Customer Service Representative
Gregory Packaging
Newnan
06.2023 - 08.2024
- Company Overview: a leading juice company
- Proficiently handle order entry and address order-related issues at Gregory Packaging, a leading juice company
- Ensure accuracy in TI xHI and pallet counts, guaranteeing precise specifications for juice orders
- Successfully attract new customers through strategic marketing initiatives within the juice industry
- Actively participate in trade shows to boost sales volume and promote the diverse range of juice products
- Demonstrated outstanding performance by doubling order volume within a three-month timeframe at this dynamic juice company
- A leading juice company
Marketing Manager
Metro by T-mobile
Carrollton
09.2019 - 06.2023
- I leveraged seismic data to track customer interactions effectively
- Utilizing seismic analysis, I monitored customer behaviors, preferences, and engagement patterns
- This invaluable information was instrumental in crafting targeted marketing strategies and comprehensive documentation
- The seismic approach empowered me to understand and respond to customer needs, enhancing the overall customer experience and driving strategic marketing decisions
- Created and managed integrated marketing campaigns across various channels, including digital, social media, print, and events
- Oversaw the development of marketing collateral, including brochures, website content, and promotional materials
- Implemented and optimized digital marketing initiatives, including SEO, PPC advertising, and email marketing campaigns
- Monitored and analyzed campaign performance using analytics tools to measure ROI and make data-driven decisions
- Managed marketing budgets and allocated resources effectively to maximize campaign effectiveness
- Maintained brand consistency and ensured messaging alignment across all marketing communications
- Evaluated competitive landscape and market trends to identify opportunities for differentiation and innovation
- Cultivated relationships with external vendors, agencies, and media partners to support marketing initiatives
Sales Manager
Metro by T-mobile
Carrollton
08.2017 - 06.2023
- Hiring qualified candidate to perform all sales activities in a timely manner
- Implemented effective sourcing strategies, utilizing social media and networking to get the right candidates
- Conducted thorough candidate assessments, ensuring precise role fit
- Led a team of sales representatives and achieved consistent revenue growth year over year
- Developed and implemented effective sales strategies to penetrate the local market and increase market share
- Conducted regular sales meetings to set targets, track performance, and provide coaching and feedback to the sales team
- Trained and mentored sales representatives on product knowledge, sales techniques, and customer service skills
- Built and maintained strong relationships with key clients and identified opportunities for upselling and cross-selling
- Collaborated with marketing team to develop targeted promotional campaigns and drive customer acquisition
- Analyzed sales data and market trends to identify areas for improvement and develop sales forecasts
- Implemented sales performance metrics and KPIs to monitor individual and team performance
- Conducted regular performance reviews and provided ongoing training and development opportunities for the sales team
- Played a key role in the successful launch of new products and services, driving customer adoption and revenue growth
Sales Manager
Cricket Wireless
Carrollton
02.2020 - 11.2021
- Built and managed a high-performance sales team of 10 associates, providing training, coaching, and performance evaluations
- Developed and implemented effective sales strategies and tactics to drive customer acquisition and exceed sales targets
- Established and nurtured relationships with key accounts, negotiating favorable terms and securing long-term partnerships
- Conducted regular sales meetings to align team goals, share best practices, and address performance challenges
- Monitored market trends and competitive landscape, adapting sales strategies to capitalize on emerging opportunities
- Utilized CRM software to track sales activities, analyze data, and forecast future sales projections
- Collaborated with marketing department to develop and execute local marketing campaigns and promotions
- Conducted sales training sessions to enhance product knowledge and sales techniques of the sales team
- Streamlined sales processes and workflows, improving operational efficiency and reducing sales cycle time
Car Saleswoman
Scott Evans Nissan
Carrollton
01.2017 - 01.2018
- Managed and closed sales transactions, significantly contributing to the dealership's revenue
- Collaborated closely with the closing manager to ensure smooth finalization of deals
- Worked with the accounting team to keep accurate financial records and streamline the sales process
- Built strong customer relationships, providing excellent service and follow-up to ensure satisfaction
- Used in-depth knowledge of vehicle features and financing options to help customers make informed decisions
- Consistently met and exceeded monthly sales targets, demonstrating strong sales and negotiation skills
Education
BBA -
University of West Georgia
Carrollton, GA05-2027
Associate of Applied Science - Marketing Management
West Georgia Technical College
La Grange, GA05-2025
Skills
Key Skills and Expertise
- Market Analysis and Sales Strategies – Identifying trends, customer needs, and revenue opportunities
- Digital and Content Marketing – SEO, PPC, email campaigns, and social media engagement
- Customer Relationship Management (CRM) – Proficient in Salesforce, HubSpot, and lead qualification
- Sales forecasting and KPI tracking – data-driven decision-making to exceed targets
- Budgeting and Financial Analysis – Managing resources effectively for maximum ROI
- Team Development and Training – Coaching, recruiting, and performance management
- Time management and multitasking: prioritizing tasks to meet deadlines efficiently
- Customer Service and Client Development – Building and maintaining strong relationships
- Technical proficiency – Microsoft Office Suite, Google Docs, Edge, and data entry (37 WPM)
- Bilingual communication – fluent in [specify languages, if applicable]
Accomplishments
- HOSA graduate
- Honor Role Graduate
- Deans List
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- CPR Certified
References
References available upon request.
Timeline
Customer Service Representative
Hitachi Construction Americas Inc.
08.2024 - Current
Customer Service Representative
Gregory Packaging
06.2023 - 08.2024
Sales Manager
Cricket Wireless
02.2020 - 11.2021
Marketing Manager
Metro by T-mobile
09.2019 - 06.2023
Sales Manager
Metro by T-mobile
08.2017 - 06.2023
Car Saleswoman
Scott Evans Nissan
01.2017 - 01.2018
BBA -
University of West Georgia
Associate of Applied Science - Marketing Management
West Georgia Technical College
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