Miles Johnson
Atlanta
Summary
Results-driven IT Specialist with 10+ years of experience supporting federal government agencies, military operations, and research institutions. Skilled in system administration, network security, and end-user support with a proven track record of improving IT efficiency and reliability. Holds a U.S. Government Secret Security Clearance and recognized for advanced problem-solving in high-stakes environments.
Overview
11
11
years of professional experience
Work History
IT Support Specialist (Contract)
TEKsystems
Smyrna
11.2024 - Current
- Provide Tier 2/3 IT support, software evaluation, and installation.
- Manage user accounts, permissions, and Active Directory settings.
- Develop technical documentation for Windows roles and features.
- Georgia Tech Research Institute (GTRI)
Desktop Support Specialist (Contract)
TEKsystems
Arlington
04.2023 - 11.2024
- Delivered Tier 2/3 support for 500+ end-users, resolving hardware/software issues.
- Led system upgrades, backups, and installations with minimal downtime.
- Recognized for advanced troubleshooting during a major upgrade affecting 500 users.
- Special assignment: supported Pentagon Operations Center monitoring radar, police, and fire systems.
- Pentagon – Defense Information Systems Agency (DISA)
Senior IT File Manager (Contract)
Super Systems
Patuxent
05.2022 - 04.2023
- Managed credentials, permissions, and file access for NAVAIR division.
- Administered Windows servers, mailboxes, and distribution lists.
- Oversaw secure data handling and compliance with Navy IT policies.
- Patuxent River Naval Base – U.S. Navy
IT Specialist (Contract)
Insight Global
Washington
01.2022 - 05.2022
- Supported return-to-office IT deployment during COVID.
- Installed, imaged, and upgraded desktops/laptops, VoIP phones, and printers.
- U.S. State Department – USAID Division
Lifecycle Replacement Support Specialist (Contract)
22nd Century
Arlington
06.2019 - 01.2022
- Replaced and reconfigured 100+ laptops during critical security deployment.
- Provided Tier 2/3 support and remote troubleshooting for field IT teams.
- Trained and onboarded new IT technicians.
- Pentagon – DISA
Windows 10 Migration Specialist (Contract)
TEKsystems
Okinawa
01.2018 - 06.2019
- Migrated classified/unclassified systems from Windows 7 to Windows 10.
- Administered Active Directory domains and resolved hardware/software issues.
- Pentagon – DISA & U.S. Marine Corps
IT Client Specialist (Contract)
Army National Guard Readiness Center
Joint Base Andrews
01.2017 - 01.2018
- Provided customer support for hosted applications, email, and network systems.
- Ensured SLA compliance through structured troubleshooting.
- Joint Base Andrews
IT Specialist
U.S. Army
Uijeongbu
11.2014 - 01.2017
- Maintained and troubleshot military IT systems under Secret clearance.
- Configured LAN/WAN networks, printers, and Microsoft servers.
- Supported Remedy ticketing systems and Active Directory policies.
- Camp Red Cloud
Education
High School Diploma -
Hapeville High School
Hapeville, GAU.S. Army Basic Training -
Fort Gordon
GASkills
- Active Directory
- Microsoft Exchange
- Windows Server
- Cisco VPN
- Remedy
- ServiceNow
- LAN/WAN configuration
- Cisco routers
- Brocade routers
- Cisco switches
- Brocade switches
- McAfee Security
- CompTIA Security
- Dell devices
- HP devices
- Xerox devices
- Canon devices
- Epson devices
- Fujitsu devices
- Titus
- NAVFIT
- Pentagon Operations Center monitoring systems
- Imaging
- Migrations
- Lifecycle replacement
- VoIP setup
- Documentation
- Training
- Customer support
- Clear communication
- Attention to detail
- Collaborative problem-solving
- Active Directory management
- Remote troubleshooting
- Hardware diagnostics
- Technical documentation
Security Clearance
Secret Security Clearance
Personal Information
Title: IT Specialist
Accomplishments
- Supported IT operations at Pentagon Operations Center, ensuring continuity of mission-critical systems.
- Led Windows 10 migration projects across classified/unclassified networks for DISA and U.S. Marine Corps.
- Recognized for problem-solving excellence during large-scale upgrades impacting 500+ users.
- Successfully managed secure data access for Navy’s NAVAIR division.
Education Certifications
- CompTIA Security+, Renewed 2023
- U.S. Army Cybersecurity & Social Engineering Training
- Former Army Technology Trainer
- U.S. Army Basic Training, Fort Gordon, GA, 2014
- High School Diploma, Hapeville, GA, 2013
Core Skills
Active Directory, Microsoft Exchange, Windows Server (various versions), Cisco VPN, Remedy, ServiceNow, LAN/WAN configuration, Cisco/Brocade routers & switches, McAfee Security, CompTIA Security+ certified, Dell, HP, Xerox, Canon, Epson, Fujitsu devices (desktops, laptops, printers, scanners, copiers), Titus, NAVFIT, Pentagon Operations Center monitoring systems, Imaging, migrations, lifecycle replacement, VoIP setup, documentation, training, customer support, Clear communication, attention to detail, collaborative problem-solving
Timeline
IT Support Specialist (Contract)
TEKsystems
11.2024 - Current
Desktop Support Specialist (Contract)
TEKsystems
04.2023 - 11.2024
Senior IT File Manager (Contract)
Super Systems
05.2022 - 04.2023
IT Specialist (Contract)
Insight Global
01.2022 - 05.2022
Lifecycle Replacement Support Specialist (Contract)
22nd Century
06.2019 - 01.2022
Windows 10 Migration Specialist (Contract)
TEKsystems
01.2018 - 06.2019
IT Client Specialist (Contract)
Army National Guard Readiness Center
01.2017 - 01.2018
IT Specialist
U.S. Army
11.2014 - 01.2017
High School Diploma -
Hapeville High School
U.S. Army Basic Training -
Fort Gordon