Miles Vaughn
Augusta
Summary
Dynamic Retail Service Representative with a proven track record at Security Federal Bank, excelling in customer relations and complaint handling. Recognized for enhancing customer satisfaction through effective communication and problem-solving skills. Adept at cash handling and cross-selling, consistently fostering brand loyalty and driving repeat business in fast-paced environments.
Experienced with customer service and sales in retail environment. Utilizes effective communication and problem-solving abilities to meet customer needs. Knowledge of inventory management and team collaboration to drive store success.
Professional retail service professional with deep knowledge and adaptability in customer interactions and sales support. Skilled in inventory management, merchandising, and resolving customer concerns efficiently. Strong focus on teamwork and achieving target outcomes, consistently dependable and flexible with changing demands. Known for excellent communication, problem-solving abilities, and fostering positive client experiences.
Overview
9
9
years of professional experience
Work History
Retail Service Representative III
Security Federal Bank
03.2021 - Current
- Assisted customers with product inquiries and provided recommendations to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkouts.
- Collaborated with team members to address customer needs and resolve issues promptly.
- Engaged in training programs to develop skills in customer service and retail operations.
- Adapted quickly to changing priorities in a fast-paced retail environment while maintaining professionalism.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Developed strong relationships with customers, fostering brand loyalty and driving repeat business.
- Worked efficiently under minimal supervision, demonstrating self-motivation and strong work ethic on a consistent basis.
- Provided exceptional service during high-volume events such as holiday sales or special promotions, remaining attentive under pressure in busy environments.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and backed up other customer service managers.
- Delivered prompt service to prioritize customer needs.
- Identified and resolved discrepancies and errors in customer accounts.
- Sought ways to improve processes and services provided.
- Trained new personnel regarding company operations, policies and services.
Cashier
Kroger
03.2017 - 03.2021
- Maintained accurate cash drawer balances through meticulous record-keeping.
- Assisted customers by providing product information and resolving inquiries.
- Ensured compliance with store policies and procedures to enhance security measures.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Enhanced shopping experience, provided product information and location assistance.
- Worked with floor team and managers to meet wide range of customer needs.
Education
High School Diploma -
GREENBRIER HIGH SCHOOL
Evans, GANo Degree - FINANCE
Augusta University
Augusta, GA05-2019
Skills
- Good communication skills
- Excellent written and oral communication
- Goal-oriented mindset
- Customer relations
- Cross-selling expertise
- Telephone etiquette
- Cash handling
- Customer support
- Complaint handling
- Task delegation
- Multitasking Abilities
- Problem-solving abilities
- Attention to detail
- Reliability
- Computer skills
About Me
Seasoned worker with over almost a decade of experience in the retail industry, recognized for exceptional quick learning and multitasking skills. Proven ability to problem solve through strategic planning and effective understanding of task at hand to ensure customer goals and satisfaction are met. Committed to delivering outstanding customer service and ensuring a productive and efficient work environment.
Timeline
Retail Service Representative III
Security Federal Bank
03.2021 - Current
Cashier
Kroger
03.2017 - 03.2021
High School Diploma -
GREENBRIER HIGH SCHOOL
No Degree - FINANCE
Augusta University