Miles Williams
Atlanta
Summary
Dynamic operations professional with a proven track record of enhancing daily business functions, team coordination, and process consistency in high-pressure environments. Expertise includes leadership roles, compliance adherence, technical problem-solving, and customer engagement, ensuring seamless operational flow. Recently re-engaged in frontline operations to strengthen hands-on execution, elevate customer service standards, and optimize workflow support during the transition back into an operations-focused role. Recognized for unwavering reliability, adaptability, and the ability to maintain performance excellence even in challenging situations.
Overview
5
5
years of professional experience
Work History
Crew Member
Dunkin Donuts
Atlanta, GA
09.2024 - Current
- Facilitate customer engagement to enhance satisfaction and streamline service delivery during peak periods.
- Oversee customer interactions to address concerns effectively. Monitored order accuracy to enhance customer satisfaction.
- Maintain high standards of reliability and punctuality while ensuring open lines of communication with both customers and team members.
- Manage point-of-sale system to facilitate efficient transaction processing, enhancing overall customer experience.
- Train new crew members on operational procedures and customer service best practices, fostering team development.
- Resolve customer complaints promptly to enhance guest satisfaction and foster loyalty.
- Manage daily interactions with an average of 50 customers to enhance service delivery and client relationships.
Broadcasting Engineer
Audacy
Atlanta, GA
01.2023 - Current
- Collaborate with production teams to execute high-quality audio and visual content for broadcasts.
- Collaborate with editors to create seamless transitions between recorded segments and live feeds during broadcasts.
- Deliver consistently high-quality broadcasts through meticulous attention to detail during pre-production planning stages.
- Enable clear communication between on-air talent and production staff through effective management of talkback systems.
- Operate and maintained broadcast equipment ensuring optimal performance during live broadcasts.
- Run commercials during newscasts, sports programs and network shows.
Operations Manager
Beasley Media Group, LLC
Atlanta, GA
03.2023 - 11.2023
- Assisted on-air talent and internal clients by identifying issues, gathering details, and communicating clear next steps—mirroring customer intake for service appointments.
- Troubleshot equipment, wiring, and system failures using diagnostic thinking similar to mechanical problem-solving.
- Logged issues, tracked resolutions, and ensured accurate documentation for engineering staff.
- Maintained calm and professional communication during high-pressure, time-sensitive situations.
- Supported daily operations by preparing equipment, monitoring performance, and ensuring consistent quality.
- Managed and trained a team of six on-air production staff; Oversaw automation systems, studio equipment and broadcast quality
- Directed daily station operations, programming schedules, and content flow
- Ensured FCC compliance, completed regulatory reporting, monitored audience feedback, and supported content development initiatives.
- Produced over 250 live terrestrial radio shows.
Broadcasting Engineer
Beasley Media Group, LLC
Atlanta, GA
01.2021 - 02.2023
- Enhanced overall broadcast performance by troubleshooting technical issues quickly, minimizing downtime during productions.
- Contributed to efficient productions by performing routine maintenance on studio equipment and updating software as needed.
- Optimized audio quality during live events through expert mixing and equalization techniques.
- Monitored channels for compliance with federal regulations and strict company rules.
- Operated and maintained broadcast equipment ensuring optimal performance during live broadcasts.
Education
Certificate - TV/Radio Broadcasting And Production
Complete Game Broadcasting
Atlanta, GA12-2020
Skills
- Technical Troubleshooting
- Problem Identification & Resolution
- Time Management
- Cross-Functional Collaboration
- Coaching & Performance Feedback
- Multitasking and Organization
- Customer Engagement
- Interactive Communication Skills
- Initiative and Self-motivation
- Resilience and Persistence
- Creativity and Innovation
- Positive Company Representation
- Workplace Safety
- Product Knowledge and Promotion
Timeline
Crew Member
Dunkin Donuts
09.2024 - Current
Operations Manager
Beasley Media Group, LLC
03.2023 - 11.2023
Broadcasting Engineer
Audacy
01.2023 - Current
Broadcasting Engineer
Beasley Media Group, LLC
01.2021 - 02.2023
Certificate - TV/Radio Broadcasting And Production
Complete Game Broadcasting