MINA ALKHAZALI
Buford
Summary
Gifted retail representative with 5+ years of customer service expertise and sales experience. Looking for new challenging roles to apply a track record of productive performances, strong collaboration, increasing revenue, and extend excellent customer service expectations.
Overview
4
4
years of professional experience
Work History
Generalist
Macy’s Mall of Georgia
10.2022 - 06.2023
- Worked as sales associate during busy holiday season.
- Volunteered for five-overnight-day inventory in the beginning of the year.
- Brought sales numbers up through credit card applications and bronze accounts daily.
- Fostered a friendly and compassionate work environment with co-workers and customers alike
- Experienced behind the registered, recoveries, and personal shopping.
- Available to work holidays and busy weekends.
- Welcomed customers with a warm demeanor and stayed up to date on fashion as work uniform.
- Trained new team members effectively, increasing overall team efficiency.
- Provided exceptional service to clients, resulting in increased retention rates and positive feedback.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Sales Associate
Burlington
01.2022 - 06.2022
- Helped to foster a pleasant and smooth shopping experience.
- Remained up-to-date on new items, sales, and promotions.
- Worked in accordance with store guidelines and policies at all times.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Clothing Store Associate
Lilly Pulitzer of Mall of Millenia
12.2020 - 11.2021
- Exhibited enthusiasm and a passion for exceptional customer service during every shift.
- Followed instructions and took on miscellaneous duties when needed.
- Strive to maintain an orderly and visually-pleasing store environment.
- Assisted store owner with managing inventory and stocking racks.
- Assisted customers with all aspects of the shopping experience.
- Adhered to store protocols and policies at all times.
- Worked well independently and also as team member.
- Informed customers about store offerings, sales, and promotions.
- Contributed to loss prevention efforts by monitoring store activity closely during shifts.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
- Maintained tidy and organized store to comply with cleanliness standards.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Selling Associate
Victoria's Secret
02.2020 - 10.2020
- Maintained up-to-date product knowledge by participating in product and vendor training.
- Ensured a clean work area while processing item stock and completing markdowns.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Managed efficient cash register operations.
Manager's Assistant
Buka Cafe
01.2019 - 11.2019
- Kept social media profiles up-to-date on item promotions, special events, and new operating information.
- Mentored staff to enhance skills and achieve daily targets with motivational leadership.
- Delegated daily tasks to team members to optimize group productivity.
- Set up and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Communicated with and interfaced with business owners and community as confidential liaison.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strategy to increase sales and drive profits.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Associate of Arts - Nursing
Brenau University
Gainesville, GA01.2025
Skills
- Superior Customer Service
- Time Flexibility
- Rapid Merchandise Stocking
- Product Knowledge
- Client Relationships
- Conflict Resolution
- Cultural Awareness
- Technical Proficiency
- Verbal Communication
- Inventory Coordination
- Sales and Marketing
- Teamwork and Collaboration
Personal Information
Title: Retail Associate
Timeline
Generalist
Macy’s Mall of Georgia
10.2022 - 06.2023
Sales Associate
Burlington
01.2022 - 06.2022
Clothing Store Associate
Lilly Pulitzer of Mall of Millenia
12.2020 - 11.2021
Selling Associate
Victoria's Secret
02.2020 - 10.2020
Manager's Assistant
Buka Cafe
01.2019 - 11.2019
Associate of Arts - Nursing
Brenau University
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