Mindy Earley
Leesburg
Summary
Knowledgeable Practice Manager with proven track record in overseeing operations and improving patient care. Successfully managed multidisciplinary teams and implemented efficient practice systems. Demonstrated leadership in optimizing workflow and enhancing patient satisfaction.
Overview
18
18
years of professional experience
Work History
Practice Manager
Leesburg Animal Hospital
06.2021 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Oversaw accounting, budgeting, and financial reporting.
- Supervised team of 13 office personnel.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Created and implemented organizational policies and procedures.
- Ordered all office supplies and kept check on inventory levels.
- Developed close working relationships with front office and back office staff.
Receptionist
Leesburg Animal Hospital
06.2016 - 06.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Kennel Technician Supervisor
Leesburg Animal Hospital
01.2007 - 06.2016
- Maintained a safe and healthy environment for animals through diligent sanitation practices and facility upkeep.
- Contributed to higher adoption rates by working closely with shelter staff to match animals with suitable adopters.
- Implemented preventative measures against common diseases within the kennel environment by establishing strict vaccination and quarantine protocols.
- Optimized scheduling processes to ensure adequate staffing levels during peak hours or special events.
- Developed comprehensive recordkeeping systems to track animal medical history, dietary needs, and behavioral patterns accurately over time.
- Provided excellent customer service when interacting with pet owners and potential adopters, addressing concerns and answering questions about animal care.
- Reduced stress levels in animals by creating structured daily routines, incorporating exercise, playtime, and socialization opportunities.
- Improved kennel efficiency by implementing new cleaning and maintenance protocols.
- Coordinated volunteer programs, recruiting passionate individuals who contributed valuable support to our daily operations.
- Trained new kennel technicians on best practices, ensuring consistent quality of care across the team.
- Promoted a positive work culture among kennel technicians, fostering teamwork and commitment to the highest standards of care for all animals in our facility.
- Addressed any behavioral issues among animals through targeted training interventions while collaborating with behavior specialists when needed.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
Education
High School Diploma -
Lee County High School
Leesburg Ga 05.2008
Skills
- Schedule Management
- Workflow Management
- Policy Implementation
- Records Management
- Policy and procedure development
- Employee performance
Timeline
Practice Manager
Leesburg Animal Hospital
06.2021 - Current
Receptionist
Leesburg Animal Hospital
06.2016 - 06.2021
Kennel Technician Supervisor
Leesburg Animal Hospital
01.2007 - 06.2016
High School Diploma -
Lee County High School
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