Mindy Paz-Sanchez
Valdosta
Summary
Motivated and dependable professional seeking a full-time position where strong customer service skills and problem-solving abilities can contribute to team success. Experienced in handling customer inquiries efficiently and delivering positive resolutions. Hold an Associate’s Degree in Management, providing a solid foundation in leadership, teamwork, and training new employees. Recognized for strong communication, adaptability, and a commitment to maintaining a high standard of service.
Overview
22
22
years of professional experience
Work History
Customer Service/Production Worker
Pleats & Creases
01.2024 - 12.2025
- Operated machinery to assemble garments efficiently and maintain quality standards.
- Collaborated with team members to streamline production processes and reduce downtime.
- Inspected finished products for quality assurance, ensuring compliance with company specifications.
- Maintained clean and organized work area to promote safety and efficiency in production environment.
Customer Service Representative
Consumer Cellular
10.2016 - 10.2018
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
- Implemented feedback mechanisms to gather customer insights and improve service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Shift Leader
Taco Bell
05.2004 - 04.2020
- Supervised daily operations, ensuring adherence to food safety and quality standards.
- Trained and mentored team members on customer service best practices and operational procedures.
- Resolved customer complaints efficiently, fostering positive dining experiences and loyalty.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Associates - Management
University of Phoenix
Tempe, AZ06-2012
Skills
- Workplace cleanliness
- Quality assurance
- Customer service
- Critical thinking
Timeline
Customer Service/Production Worker
Pleats & Creases
01.2024 - 12.2025
Customer Service Representative
Consumer Cellular
10.2016 - 10.2018
Shift Leader
Taco Bell
05.2004 - 04.2020
Associates - Management
University of Phoenix