Mindy Washington
Customer Service
Stone Mountain,GA
Summary
Professional with extensive experience in customer service. Strong focus on team collaboration and achieving results. Adept at handling inquiries, resolving issues, and adapting to changing needs. Reliable with excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
CSR - Customer Service Representative
Rose International
Stone Mountain, Georgia
01.2025 - Current
- Handle member inquiries regarding various topic such as facility inquiry, web support, promoting KP.org order ID card, complaints, and service reviews.
- Provide support for eligibility inquiries, benefit inquiries, general inquiries, correspondence and more.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
Patient Coordinator
Georgia Urology
Stone Mountain, Georgia
08.2024 - 01.2025
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Worked with patients to schedule tests and procedures.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
Patient Access Representative
Emory Healthcare
Stone Mountain, Georgia
07.2021 - 07.2024
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Patient Care Technician
DaVita
Stone Mountain, Georgia
10.2020 - 06.2022
- Company Overview: Stone Mountain, GA
- Monitor patients before, during, and after dialysis treatment, including measuring and recording statistics, patient observations, and hemodialysis machine setup.
- Take and record vital signs, such as blood pressure, temperature, pulse, and respiration rates.
- Collect specimens for lab tests and perform basic lab work.
- Prepare and maintain medical equipment and supplies.
- Assist nurses and physicians during examinations and procedures.
- Document patient information and care provided in electronic medical records (EMR) systems.
- Ensure patient rooms are clean, orderly, and equipped with necessary supplies.
- Provide emotional support and comfort to patients and their families.
- Follow infection control and safety procedures to maintain a clean and safe environment.
- Stone Mountain, GA
Internship Nurse Assistant
Atlanta Endoscopy Center
Stone Mountain, Georgia
01.2020 - 08.2020
- Company Overview: Decatur, GA
- Assist gastroenterologists during medical procedures.
- Provide administrative support during patient check-in and check-out, including answering a multiline phone system.
- Prepare patients for examinations by taking vital signs and recording their health history.
- Set up EKG machines and anemoscopes, prepare medications, and perform routine specimen collection and testing.
- Decatur, GA
Education
College Woodruff Medical Training and Testing - Medical Training and Testing
College Woodruff Medical Training And Testing
Atlanta, GA 07.2020 - 01.2021
High school diploma -
Redan High School
Atlanta, GA 08.2006 - 05.2009
Skills
- Epic
- Medical scheduling
Call center experience
- Insurance verification
- Medical records
- Vital signs
- EMR systems
Certification
CPR Certification
Personal Information
- Willing To Relocate: Georgia
- Authorized To Work: US for any employer
Timeline
CSR - Customer Service Representative
Rose International
01.2025 - Current
Patient Coordinator
Georgia Urology
08.2024 - 01.2025
Patient Access Representative
Emory Healthcare
07.2021 - 07.2024
Patient Care Technician
DaVita
10.2020 - 06.2022
College Woodruff Medical Training and Testing - Medical Training and Testing
College Woodruff Medical Training And Testing
07.2020 - 01.2021
Internship Nurse Assistant
Atlanta Endoscopy Center
01.2020 - 08.2020
High school diploma -
Redan High School
08.2006 - 05.2009
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