Minerva Thomas
Stockbridge
Summary
Foreign Exchange Operations Manager at BNY Mellon with a proven track record in team leadership and operations management. Successfully empowered staff, enhancing accountability and performance. Expert in problem-solving and customer service, driving improvements through effective training and performance reviews. Committed to fostering a high-performing operational environment.
Overview
22
22
years of professional experience
Work History
Foreign Exchange Operations Manager
BNY Mellon
05.1997 - 11.2018
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed staff with responsibility of reconciling over 100 foreign currency accounts. ensuring timely settlement and resolution of outstanding items.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
Bachelor of Science - Business Management
Carlow University
Pittsburgh, PA05-2006
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
Timeline
Foreign Exchange Operations Manager
BNY Mellon
05.1997 - 11.2018
Bachelor of Science - Business Management
Carlow University
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