Ming Arnoux

• Utilized CRM software to track customer interactions, ensuring accurate documentation of all correspondence for future reference.
• Enhanced customer satisfaction by promptly addressing and

resolving email inquiries.

• Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.
• Successfully resolved escalated cases through active listening, empathy, and effective problem-solving techniques.
• Managed and responded to team-leading volume of support tickets and chats submitted via email and through support portal.
• Maintained up-to-date knowledge on company products and

services to effectively assist customers in their inquiries.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Handled day-to-day customer contact via phones, faxes, and

emails

• Resolved escalated customer service inquiries and complaints to maintain satisfaction.

• Responded to customer calls and emails to answer questions about products and services.
• Documented and detailed calls and complaints using call center's CRM database
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.