Mirabelle Espady

• Reviewed chart notes and posted charges for diagnostic and surgical procedures, including retrievals, transfers, and embryo biopsies, ensuring coding accuracy and compliance.
• Processed 80+ encounters per day, reconciling charges across multiple providers and clinic locations, ensuring revenue cycle integrity.
• Verified insurance coverage and collaborated with revenue and administrative teams to resolve discrepancies, improving departmental efficiency.
• Prepared reports through accurate data entry and navigation of Excel, contributing to audits and financial accuracy.

Coordinated high-volume scheduling for maternal-fetal medicine procedures, ultrasounds, and time-sensitive referrals.

• Verified insurance coverage and obtained authorizations for diagnostic and surgical cases across Medicaid and commercial insurers.
• Prepared referral logs and scheduling reports for physician leadership, supporting departmental operations and meetings.
• Served as liaison between OB/GYNs, hospitalists, and patients to streamline pre-op appointments and ensure timely care.

• Coordinated scheduling of fertility surgical procedures (IUI, IVF, retrievals) and managed patient flow between providers, lab, and surgery suite.
• Provided pre-operative instructions and patient education to ensure compliance with clinical protocols.
• Supported patients with authorizations, financial counseling, and appointment preparation.

• Supported intake and administrative operations for one of the nation’s largest fertility clinics, assisting with scheduling, referral tracking, and patient onboarding.
• Educated patients about upcoming appointment preparation, insurance coverage, and clinical timelines while coordinating appointments with lab and ultrasound departments.
• Managed high volumes of sensitive patient data across multiple platforms; ensured accuracy in reporting and documentation for leadership.

• Served as the primary point of contact for residents, families, vendors, and healthcare personnel during the COVID-19 pandemic.
• Coordinated logistics for restricted visitation, including guest screening, temperature checks, and symptom documentation to ensure compliance with safety protocols.
• Supported the Executive Director with meeting preparation, document creation, scheduling, and distribution of materials for leadership review.
• Liaised with medication/device vendors and prescription couriers to ensure timely deliveries and compliance with facility standards.
• Managed high-volume inbound calls and visitor logs, providing de-escalation and conflict resolution for family concerns.