Summary
Overview
Work History
Education
Skills
Timeline
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MIRACLE BROWN

Atlanta

Summary

Highly dedicated and empathetic Remote Customer Care Specialist with over 6 years of experience in providing exceptional customer service across multiple channels, including phone, email, and chat. I am adept at handling inquiries, troubleshooting issues, and delivering tailored solutions while maintaining a positive and professional demeanor. Passionate about helping customers and contributing to the overall success of the company by ensuring customer satisfaction and loyalty.

Overview

7
7
years of professional experience

Work History

Sales Associate

Nespresso
02.2025 - Current
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.

Customer Service Support Representative

Labcorp
01.2021 - 11.2024
  • Be well-versed in all Labcorp processes and policies to respond clearly to high volume billing inquiries.
  • Maintain appropriate response time in various communication platforms (Example: phone calls, emails, portal inquiries, etc)
  • Identify issues and suggest potential improvements.
  • Collaborate with your team and to develop best practices to ensure we are providing the best service and experience to all customers
  • Maintain an assigned schedule and be flexible with daily schedules when business needs change
  • Effectively communicate, resolve, and document billing related inquiries

Customer Service Representative

Revolve
01.2018 - 01.2021
  • Answered inbound telephone calls and provided excellent customer support
  • Responded to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism
  • Responsible for researching and resolving complaints to ensure customer retention and satisfaction
  • Followed up on all written correspondence and escalated to customer service manager on duty as necessary
  • Coordinated and followed up with other departments to ensure problem resolutions and worked together with other customer service team members to promote an environment of customer satisfaction
  • Accountable for handling an average of 8+ customer contacts on an hourly basis
  • Maintained an overall customer satisfaction score of 93% or higher

Education

High School Diploma -

Ronald E McNair
Atlanta, GA
01-2013

Skills

  • Customer Relationship Management
  • Product Knowledge
  • Interpersonal Skills
  • Performance Metrics
  • Team Leadership
  • Phone Etiquette
  • Computer Literacy
  • Sales Management
  • Inbound Marketing
  • Coaching

Timeline

Sales Associate

Nespresso
02.2025 - Current

Customer Service Support Representative

Labcorp
01.2021 - 11.2024

Customer Service Representative

Revolve
01.2018 - 01.2021

High School Diploma -

Ronald E McNair

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