Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
MIRACLE MCCOLLER

MIRACLE MCCOLLER

1071 Level Creek Rd

Summary

CALL CENTER AND CUSTOMER SERVICE PROFESSIONAL WITH EXPERIENCE HANDLING HIGH-VOLUME OUTBOUND AND INBOUND CALLS, PROCESSING APPROVALS, AND MAINTAINING ACCURATE DOCUMENTATION. SKILLED IN DATA ENTRY, ADMINISTRATIVE WORKFLOWS, AND WORKING WITHIN ERP SYSTEMS INCLUDING SAP AND SAP-LIKE PLATFORMS.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Transportation Dispatcher

WeGo
Gainesville, GA
03.2025 - 02.2026
  • Managed overnight dispatch operations for a transportation fleet, coordinating routes and schedules to ensure timely pickups and deliveries.
  • Communicated in real time with drivers to provide route updates, resolve delays, and handle service issues efficiently.
  • Monitored vehicle locations and trip progress using dispatch systems to maintain accurate tracking and on-time performance.
  • Responded to driver and customer inquiries, troubleshooting problems and escalating issues when necessary.
  • Maintained detailed logs of trips, incidents, and communications to support operational accuracy and reporting.
  • Worked independently during overnight shifts, ensuring smooth operations with minimal supervision.

Call Center Agent

DialAmerica
Athens, GA
10.2024 - 11.2025
  • Handled high-volume inbound and outbound calls for Lenovo technical and customer support
  • Processed service requests, approvals, and account updates accurately
  • Documented customer interactions using CRM systems and SAP-style ERP software
  • Maintained compliance with call metrics, documentation standards, and quality guidelines

Customer Service Representative

Carma Automotive Group
Duluth, GA
09.2023 - 05.2024
  • Conducted customer follow-up calls regarding approvals, services, and documentation
  • Entered and updated customer data in internal systems including SAP or ERP-style platforms
  • Supported administrative workflows and maintained accurate electronic records

Front Desk Clerk

Staybridge Suites
Duluth, GA
03.2023 - 09.2023
  • Managed reservations, complaints, and high-volume phone calls
  • Entered guest data accurately and resolved issues using property management systems

Education

High School Diploma -

Archer High School
Dacula, GA

Skills

  • High-Volume Calling
  • Outbound & Inbound Calls
  • Data Entry
  • Approvals Processing
  • SAP / ERP Systems
  • CRM Software
  • Documentation/Reporting
  • Administrative Support
  • Customer Service
  • Phone Etiquette
  • Call Center

Certification

  • CPR Certified
  • SIDS Certification
  • Child Development Associate (CDA)

Timeline

Transportation Dispatcher

WeGo
03.2025 - 02.2026

Call Center Agent

DialAmerica
10.2024 - 11.2025

Customer Service Representative

Carma Automotive Group
09.2023 - 05.2024

Front Desk Clerk

Staybridge Suites
03.2023 - 09.2023

High School Diploma -

Archer High School
MIRACLE MCCOLLER