Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Miracle Peoples

Stone Mountain

Summary

Dynamic Billing Specialist with proven expertise at LabCorp in invoice processing and insurance verification. Adept at enhancing customer satisfaction through effective communication and problem-solving skills. Successfully managed account reconciliations and financial reporting, ensuring compliance and accuracy. Recognized for training team members, fostering a collaborative and efficient work environment.

Overview

9
9
years of professional experience

Work History

Billing Specialist

LabCorp
Conyers
10.2023 - Current
  • Collected, posted and managed patient account payments.
  • Monitored customer account details for non-payments, delayed payments, and other irregularities.
  • Processed invoice payments and recorded information in account database.
  • Ensured compliance with company policies related to invoice generation and processing.
  • Coordinated with sales team to ensure accurate billing of customers.
  • Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
  • Responded promptly to customer inquiries concerning services, bills, payments.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Verified accuracy and integrity of motor vehicle and workers' compensation claims through careful research and analysis.
  • Updated billing systems regularly by entering new customer information or modifying existing records.
  • Maintained accounting ledgers by verifying and posting account transactions.
  • Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
  • Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
  • Prepared accounts for financial audits and supported audit process.
  • Kept up-to-date with details of insurance plans and company requirements.
  • Performed insurance verification, pre-certification and pre-authorization.
  • Answered customer questions to maintain high satisfaction levels.
  • Performed collections activities by contacting customers via phone or email regarding outstanding balances due on their accounts.
  • Prepared daily deposits of payments received from customers.
  • Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
  • Input details into accounts and tracked payments.
  • Processed invoices, credit memos and other financial documents.
  • Maintained up-to-date knowledge of all applicable laws related to billing activities.
  • Generated detailed financial reports for management review.

Call Agent

Quest Diagnostics
Alpharetta
12.2023 - 11.2024
  • Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
  • Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
  • Tracked changes in legislation that could affect billing procedures.
  • Answered customer inquiries regarding billings, payments, account status.
  • Provided support to other departments within the organization as needed.
  • Reconciled daily cash receipts with total deposits on bank statement.
  • Executed account updates and noted account information in company data systems.
  • Expedited payments by verifying accuracy and currency of vendor information.
  • Verified insurance coverage and identified third-party payers for billing purposes.
  • Worked closely with patients to discuss payment arrangements when needed.
  • Generated periodic reports summarizing account balances and collection activities.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Maintained accounting ledgers by verifying and posting account transactions.
  • Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.

Sales Representative

Comcast
Atlanta
10.2021 - 12.2023
  • Coordinated with logistics teams to ensure timely delivery of products to customers.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Managed inventory levels by ordering sufficient stock for each account.
  • Produced sales documents, finalized deals and filed records.
  • Developed and maintained relationships with customers to ensure repeat business.
  • Generated new sales leads through cold calling and networking activities.
  • Identified opportunities to improve policies and procedures related to customer service operations.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Maintained records of customer interactions, transactions, comments and complaints.

Technical Support Call Center Representative

Intuit
Tucker
01.2016 - 12.2021
  • Assisted customer in understanding products, components and systems using technical demonstration.
  • Installed and configured computer hardware operating systems and applications.
  • Assisted customers with various types of technical issues via email, live chat, and telephone.
  • Worked with internal teams to deliver accurate information to customers and service accounts.
  • Referred major hardware or software problems or defective products to vendors or technicians for service.
  • Supported customers with online billing, access, and account issues.
  • Assisted in the development and updating of technical documentation and support guides.
  • Provided feedback on product features and functionality based on customer requests.
  • Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.

Education

High School Diploma -

Miller Grove
Lithonia, GA
05-2013

Skills

  • Billing software
  • Invoice processing
  • Insurance verification
  • Account reconciliation
  • Financial reporting
  • Payment collection
  • Data entry
  • Customer service
  • Attention to detail
  • Team training
  • Problem solving
  • Communication skills
  • Time management
  • Regulatory compliance
  • Documentation management
  • Month-end closing procedures
  • Relationship building
  • Monthly billing management
  • Medical billing and collections
  • Invoice generation
  • Invoicing proficiency
  • Billing software proficiency

Accomplishments

  • Employee of the month 3x in a row
  • Perfect attendance awards
  • Trainer of the year 2024

Timeline

Call Agent

Quest Diagnostics
12.2023 - 11.2024

Billing Specialist

LabCorp
10.2023 - Current

Sales Representative

Comcast
10.2021 - 12.2023

Technical Support Call Center Representative

Intuit
01.2016 - 12.2021

High School Diploma -

Miller Grove

Similar Profiles

CREATE PROFILE
Miracle Peoples