Miracle Smith
Macon
Summary
Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and restaurant operations. Experienced Crew Trainer with [Number] years of experience. Focused on maximizing team success by providing new members with great training and support. Extensive knowledge of food safety, cleaning and sanitizing procedures.
Overview
1
1
year of professional experience
Work History
Crew Trainer
Wendys Restaurant
05.2023 - Current
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
- Delivered refresher courses as needed to maintain up-to-date knowledge on industry standards, safety regulations, and operational procedures within the crew team.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Boosted sales by upselling menu items, suggesting popular choices, and promoting limited-time offers.
- Reduced waste and costs by efficiently managing inventory levels and monitoring food expiration dates.
Producer
Krispy Kreme
03.2023 - 05.2023
- Maintained a clean and organized workspace, adhering to health and safety regulations for optimal food production.
- Contributed to increased sales by creating visually appealing donut displays that attracted customer attention.
- Provided excellent customer service through friendly interactions, accurate order fulfillment, and prompt assistance.
- Fostered positive work environment by actively participating in team meetings, offering suggestions for improvement when appropriate.
- Maintained an organized storage area for ingredients and supplies, reducing time spent searching for items during busy periods.
- Baked, decorated and displayed donuts per guidelines.
- Kept workstation and area around workstation neat and clean.
- Assisted in ordering products and supplies needed for daily operations.
Crew Member
Krystals
09.2022 - 11.2022
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Played a key role in successful store audits by maintaining compliance with health department regulations and company guidelines for cleanliness standards.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Education
GED -
Elaine Lucas High School Academy
624 Shurling Dr 06.2025
Skills
- Performance Evaluation
- Team Leadership and Supervision
- Team Leadership
- Processing Payments
- Policies and Procedures
- Customer Service
- Product Knowledge
- Work Planning and Prioritization
- Opening and Closing Procedures
- Role Modeling
- Problem Solving
Timeline
Crew Trainer
Wendys Restaurant
05.2023 - Current
Producer
Krispy Kreme
03.2023 - 05.2023
Crew Member
Krystals
09.2022 - 11.2022
GED -
Elaine Lucas High School Academy
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