Miran Karac
Lawrenceville
Summary
Dynamic leader with a proven track record at Plumbing Distributors, enhancing branch operations and customer satisfaction. Skilled in branch operations management and fostering strong team dynamics. Achieved significant revenue growth by strengthening client relationships and implementing strategic cost-saving measures. Demonstrates exceptional decision-making and customer service abilities, driving operational excellence and team success.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
20
20
years of professional experience
Work History
Assiststant Branch Manager- Transportation
Plumbing Distributors
01.2023 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Manage 30 people in my team between 1st and 3rd shift that includes 15 drivers and 15 warehouse personnel.
- Monthly meetings with all the drivers to make sure they are up to speed with anything we need to focus on from our customers needs.
- Develop all relationships with 3rd party delivery services to make sure all our needs are met.
Shipping Supervisor
Plumbing Distributors
01.2022 - 01.2023
- Supervised shipping team of 15 employees.
- Developed effective communication channels between warehouse, shipping department, and sales teams for smooth operations.
- Coordinated with warehouse staff to ensure accurate inventory management and timely shipments.
- Maintained accurate documentation for all shipments, ensuring compliance with regulatory requirements.
- Inspected loading operations for improvements in efficiency and safety.
- Worked closely with customer service representatives to address client inquiries or concerns regarding their orders promptly.
- Analyzed shipment data to identify trends and areas for improvement in the overall supply chain process.
- Reduced shipment errors by conducting thorough inspections of outgoing packages.
- Conducted regular performance reviews for team members, identifying areas for growth and providing constructive feedback.
- Optimized loading procedures to maximize truck space utilization and minimize transportation costs.
- Established strong relationships with vendors and suppliers to guarantee reliable service and quality products for shipping needs.
- Utilized tracking software to monitor shipments, resolving any issues promptly to prevent delays.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Streamlined order processing for faster turnaround times, improving customer satisfaction.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Assigned tasks to team members to complete within designated time frames.
- Enforced team adherence to safety regulations and protocols.
- Determined staffing needs, developing schedules to staff all shifts.
Local Route Driver
Plumbing Distributors
05.2017 - 01.2021
- Collaborated closely with sales representatives to maintain updated information regarding customer preferences or special requests for future deliveries.
- Improved customer satisfaction by delivering products accurately and on time.
- Increased overall company productivity through punctual arrival and completion of assigned deliveries.
- Promoted a clean driving record with adherence to traffic laws and safe driving practices at all times.
- Completed daily logs and reports for accurate record-keeping, ensuring compliance with company policies and regulations.
- Expedited the delivery process by efficiently organizing truck loadouts according to planned route stops.
- Enhanced route efficiency by utilizing GPS systems and planning optimal delivery routes.
- Built strong relationships with customers, providing friendly and efficient service during deliveries.
- Supported team members in completing their routes when needed, fostering a collaborative work environment.
- Communicated effectively with dispatchers, keeping them informed of delays or changes in route plans as necessary.
- Ensured proper handling of fragile items during transport, minimizing damage claims from customers.
- Assisted in warehouse operations, loading and unloading trucks to ensure accurate inventory management.
- Inspected and loaded delivery trucks and picked up customer returns.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Delivered products to all the new neighborhood's being built and commercial properties.
Warehouse Worker
Atlanta Instrument Rental
05.2011 - 05.2017
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 100 pounds.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Enhanced order fulfillment accuracy, double-checking each order against its picking list.
- Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
- Reduced order processing times with meticulous attention to order picking and packaging.
- Optimized storage space, rearranging items to better utilize available square footage.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
Service Technician
Servpro
01.2009 - 05.2011
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Delivered comprehensive service reports to clients, detailing maintenance work performed and recommendations for future care.
- Complete restoration projects including water removal, dehumidification, mold mitigation and remediation.
- Specialized in catastrophic storm response, fire and smoke damage.
Security Officer
State Security and Investigations
01.2008 - 01.2009
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Wrote detailed reports of all security breaches and investigations.
Prep Cook
Ravinia Country Club
01.2005 - 01.2008
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Stocked inventory efficiently, enabling seamless transition between meal services.
Education
High School Diploma -
Berkmar
Lilburn, GA05-2007
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Attention to detail
- Coaching and mentoring
- Team supervision
- Relationship building and management
- Client relationship management
- Strong team-builder
- Decision-making
- Team player
Languages
Serbian
Full Professional
Bosnian
Full Professional
Timeline
Assiststant Branch Manager- Transportation
Plumbing Distributors
01.2023 - Current
Shipping Supervisor
Plumbing Distributors
01.2022 - 01.2023
Local Route Driver
Plumbing Distributors
05.2017 - 01.2021
Warehouse Worker
Atlanta Instrument Rental
05.2011 - 05.2017
Service Technician
Servpro
01.2009 - 05.2011
Security Officer
State Security and Investigations
01.2008 - 01.2009
Prep Cook
Ravinia Country Club
01.2005 - 01.2008
High School Diploma -
Berkmar
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