Miranda Mckeown
Uvalda
Summary
Organized and efficient Administrative Associate known for productivity and ability to complete tasks swiftly. Specialize in data management, scheduling coordination, and document preparation. Excel in communication, problem-solving, and time management, ensuring smooth office operations and support for team objectives.
Overview
16
16
years of professional experience
Work History
Business Administrative Associate Services ||
Conduent Business Services
Uvalda
08.2024 - 04.2025
- Managed daily office operations and maintained organized filing systems.
- Coordinated communication between departments to ensure smooth workflow.
- Assisted in scheduling meetings and preparing necessary materials.
- Administered employee benefits programs including health, retirement, and wellness plans.
- Reviewed and processed benefits enrollment for new employees and existing staff.
- Educated employees on benefits options and answered related inquiries effectively.
- Analyzed benefits data to identify trends and recommend improvements to services.
- Assisted employees with enrolling in benefit plans and explained plan options.
- Processed benefit enrollment forms, changes, and terminations.
- Provided assistance to plan participants by explaining benefits information to ensure educated selections.
- Oversaw enrollment of new employees and company-wide yearly enrollment period.
- Explained the impact of life events such as marriage or divorce on benefits enrollment status.
- Managed administrative tasks associated with administering leave-of-absence policies.
Residential House Cleaner
Carol’s Cleaning Services
Uvalda
03.2019 - 10.2022
- Cleaned residential spaces using effective techniques and eco-friendly products.
- Organized cleaning supplies and equipment for efficient service delivery.
- Communicated with clients to understand specific cleaning needs and preferences.
- Maintained inventory of cleaning supplies to ensure availability during tasks.
- Implemented time management skills to complete multiple assignments efficiently.
- Resolved client concerns promptly to maintain high service standards.
- Sanitized bathrooms including toilets, showers and tubs, sinks and countertops.
- Collaborated with team members to enhance overall cleaning processes and practices.
- Assisted with laundry duties upon request from clientele.
Receptionist
HandyMan Connection
Monroe
02.2014 - 03.2019
- Scheduled appointments and coordinated service calls for technicians.
- Handled incoming calls and directed inquiries to appropriate staff members.
- Provided administrative support to ensure smooth daily operations.
- Scheduled and confirmed appointments.
- Maintained organized client records and updated service requests in the system.
- Developed positive relationships with clients through effective communication skills.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Food Server
Mount Fujis
Monroe
08.2009 - 01.2014
- Took and processed food and beverage orders efficiently.
- Collaborated with kitchen staff to ensure timely food delivery.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
- Brought food and beverages to the table in a timely manner.
- Recommended menu items based on customer preferences and dietary needs.
- Managed cash register operations during busy shifts effectively.
Education
GED -
South Piedmont Community College
Monroe, North Carolina07-2018
Skills
- Benefits administration
- Data analysis
- Office management
- Record keeping
- Customer service
- Policy compliance
- Time management
- Communication skills
Timeline
Business Administrative Associate Services ||
Conduent Business Services
08.2024 - 04.2025
Residential House Cleaner
Carol’s Cleaning Services
03.2019 - 10.2022
Receptionist
HandyMan Connection
02.2014 - 03.2019
Food Server
Mount Fujis
08.2009 - 01.2014
GED -
South Piedmont Community College